RingReviews 774

After two years the Ring Doorbell no longer works. For the past 6 months it would lose connection, Live View never worked, chime stopped working... progressively got worse until it no longer works. And yes, we have done EVERY SINGLE THING recommended on the Ring website to fix the problem and a few things recommended online.

The product isn't durable and way too expensive to replace after two years. Most of the new houses in this new neighborhood installed Ring doorbells, and now they're starting to fail.

Customer support is just fine however nothing they've done has made a difference after several interactions with them. You need a super wifi network to make these work as advertised. I have the best wifi I can get... the next step would be a gigabit plan. No way I would recommend them.
The concept is awesome... the reality is a nightmare... look and think long and hard before you buy Ring... I thought I did... I regret my decision. It's been nothing but a headache

I want to tell everyone reading this that they should not purchase any product from Ring as they have a terrible support system with long waits on hold, and that they do not stand behind their product. I purchased a Ring video doorbell about a month ago and have run into problems from the beginning. First, the message that someone was at my door and the ring did not work. Contacted the company and they "fixed" it but after a couple of days, the same problem appeared. The notification message appeared only occasionally when the doorbell was rung, and frequently, the notification message took as much as 10 minutes to appear on my phone. Again I contacted Ring, worked with a support person and to my surprise was told that they no longer supported my phone event though it was powered by Android. Their website said such Android phones were appropriate for use with their products, but apparently they had changed the rules and did not post it so I was stuck with a doorbell that was not functional. I was told to contact my phone company for help. I worked with the company for 2 hours and it seemed to be fixed but the next day the problem reappeared. They I received a message from Ring that my trial period was over and I either paid up to get my videos or they would not allow me to view them. This final racket made me disconnect the doorbell, and throw it away. I tried to email the company but they do not have that service. I lost $200 on this deal as I could not return the doorbell. While I lost money I am glad to be rid of their product and would advise everyone to not purchase their products. They do not guarantee the product and if you need help, good luck with getting through to their support team. I wasted a couple of days on phone hold just to be told they could not help me.

Always buffering when I need to go live. Never catch any of the actions and motion you need and want. A car accident right in front of the house and did I catch it No. My neighbors handicap ramp stolen broad daylight, right across the street. Did I get it on recording NO! My neighbors. Came over cause I said I had ring and they wanted to know if they should get one. I said he'll no. I'll be selling these $#*!s on eBay or Craigslist and getting some real Hardline $#*!.

I guess many of us bought doorbells around 2 years ago, seemed like a good idea at the time even though quite expensive. And it seems the doorbells do not have a very long lifespan as I can see from previous reviews. Ours has never been "right" always had battery issues (which customer no-service denies) and now it only works intermittently. Example: The doorbell goes off when the wind blows a leaf on a tree but NOT when the UPS driver comes to my door with a new computer in his arms! I am sure it is on its way to a landfill soon. And I cringe when I see the new ads for their security system. NO WAY would I trust my security to their unreliable product.

Smooth talking customer service.
Ring does not work in large homes. Camera requires strong wifi which requires upgrade and professional installation. They lie about returns and refunds. You pay to mail equipment back. Took me 2 months, 4 phone calls, 1/2 hr to 1hr on phone each time and to date ring has not refunded my money. They lied about installation 20 mins to 2 hrs acutally meant 3-4 days! If equipment malfunctions you get to hold 1/2 hr on phone to then you get to trouble shoot equipment with incompetent con man #1, then you get handed off to a supervisor con man #2. An hour later you get to return equipment for exchange. But wait they must test it and deem it faulty... but you are not done yet they need to give you some tracking number nonsense etc., all for a $20 malfunctioning sensor!. Agonizing waste of time for equipment that dosen't work! I give these sails people a 5 star as con artist!

This RING thing is a great idea and when it works, it's fantastic. Key words, when it works. I have been fighting problems from day one! I've been convinced that it was my WiFi, then it was a battery problem and I need a solar charger, then a WiFi booster, which I bought from them and it made absolutely no difference. Today I get a message that it could not connect because of low battery, well the battery is at 49%. My $2.00 flashlight works until the battery is dead, not half dead. 2 years this has been going on. I'm finished! I would not recommend RING to an enemy. Do your own research, but I would suggest you buy a different product. I'm looking for my replacement but haven't decided.

Started out with a Ring 2 /professionally installed by security company as courtesy with security system. Alerted to every car down street and doorbell never worked. Customer support, upgraded to Ring Pro professionally installed at my expense. Does not work, no doorbell, though each chime shows connected. Installer could not get support. I cannot get support. Have paid for two Rings that don't work and are junk! NO SUPPORT!

Stay away from this company! Only reason they are in business is because of suckers like me and neighborhood organizations who give people worthless deals. No company support just total lip service! Buyer BEWARE

This was one of my worst experiences as a consumer. Forewarned is forearmed.

Company needs a new CEO who has just a little integrity!

My ring worked well however they now want to charge me for the video recording space. This was NEVER talked about prior to my purchase. Got a notification on my phone thru ring that my video recordings would disappear in x days if I don't sign up and give them my credit card data. The cost is 3$ a month or 30$ a year for the recordings. I am extremely upset about this otherwise I would have never bought this product knowing there was a continuous cost for its operation. Absolute hidden rip off! Buy something that offers the monitoring for its product life, otherwise you will be paying for it over and over again.