- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I am so very happy that I did reach out to the email from Bilan and a wonderful rep Andrez was so very kind and helpful. THIS is the level of customer service that I expected and have now received. A replacement is on the way! We love our Ring system and understand that sometimes equipment fails. That was never the issue. We just wanted to get a new unit from the warranty coverage so that our home was protected. Thanks Andrez!
We purchased the doorbell and loved it so much, we added the entire security system and stopped using Arlo. 5 days ago, our unit just died. The keypad was locked into Arm mode and we had to unplug everything. Several tries to reboot accomplished nothing. This morning, hubby tried to 'chat' and after 38 minutes it was supposed to be resolved and we were getting a replacement unit ordered. Then, we get this bizarre email telling us we abruptly ended the chat. I am beyond livid as he kept telling them he could not stay online. He just got out of ICU but was so concerned about no alarm system right now that he sat up way longer than he is allowed right now at the PC AND then he started having pain. We asked multiple times to have it escalated to a manager or supervisor without success. SURELY someone in the company, particularly as you are connected to AMAZON who has outstanding customer service, must actually care about the horrid level of service. I have the chat staff name but will not post it here. I also have a copy of the entire chat. Until they get their act together, I highly recommend finding another service or at a minimum purchase from Costco or Amazon who actually provide customer service.
Angi D.'s review of Ring earned a Very Helpful vote
Angi hasn’t received any thanks yous.
Angi doesn’t have any fans yet.
Angi isn’t following anybody yet.
Empty.
Hi Angi,
By no means should your device or our support cause you frustration. I would love to connect with you today so that I can follow up on the CS tickets you opened with us to make sure we are providing the best possible support to you. It’s extremely important to me that we turn this around for you. Would you kindly reach me today at Bilan.jenkins@ring.com so that we can rectify this and improve your experience?
All the best,
Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com