From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Broken products in a box that wasn't sealed properly. They sent a replacement very fast but the product was damaged again missing a part. I was a customer since 2021. Not anymore Cycle Gear is my go too
Correct part at a fair price. Like all the selections available.
Great selections and pricing. User friendly, easy to navigate website.
Excellent customer service and experience! Smooth buying process and reasonable shipping times.
I ordered an xl helmet but I feel like that isnt what came in the box. Helmet wouldn't even go passed my jaw line. Since I had to return it and wait for a refund its now out of stock so I can't order another size. Helmet was very nice aside from being too small, would be nice if the pin lock lense came with it.
When I tried to install them the turn signal lights needed to be adjusted to make it work. After they were installed the handguards were pushing up against the turn signals on both sides.
Ordered Mustang seat for my 2024 Roadglide. Excellent quality of the product made ordering this seat a non-question. This company is one of the best when you need parts for your motorcycle. Again, thank you.
Was looking for riding pants but was not sure where to start. I emailed in to Customer Support and got advice from people who actually seemed to take an interest in my choices. From there I found a huge selection - making allowances for price.
Stress free shopping, while avoiding some of the eye-popping high prices. But I found what I needed at a quite reasonable price.
And if anyone in Marketing wants to ship this retired Navy Chief a Revzilla t-shirt in a medium, I would be your new best friend.
Easy to find parts and order from their website. I should have paid extra for the express shipping because it did take a long time to receive my part. Seems like if you do pay the extra money the shippers purposely stall your package in the local distribution center
Quick and easy ordering of own parts with the blueprints
The exhaust shippment arrived in good time. The exhaust went on with out any issuses. The look and finish of the product is really nice. The sound is not to loud either, after having Khome werkz Dominator 2 into 2 exhaust on the street glide. The only thing is after looking at pictures I thought that the S&S Lava Chrome would have been darker. I am till happy with the purchas that I have made.
I received my jacket faster than expected, and the jacket is great, fit me well and it met my expectations
Quick and painless, what else could I want? 😄
Seat works great. Delivered as promised. No other issues to discuss.
Klim quality is great. I have several of these jackets and they are great for my climate, SE. Revzilla delivery is slower now than previously. Overall a good experience.
Found the riding boots I wanted, ordered them with no problems at all and the delivery was quick.
Quick and easy, just hope I can get them by June 1st😊
Like pretty much all of my orders great advice and easy ordering and fast shipping. Great conformation on bike specific info.
Don't recommend buying online through refills or their other company cycle gear. Still waiting for my refund. Sent it back the same day I received it. Thinking they ship returns hoping people don't pay the $10 to ship it back to them. If the money doesn't show refunded in a week I will put it in dispute. I have the tracking number, it shows they received it The visor had a scratch on the middle of it. Never again. Buy at your own risk. Just know if you have to return it they are going to Phuk you for $10 to send it back.
I'm truly sorry to hear about your experience—this definitely isn’t the impression we want to leave. We understand how frustrating it is to receive a damaged item and then feel penalized for returning it.
If a product arrives damaged or defective, we absolutely want to make it right. In situations like yours, we always encourage reaching out to us before sending anything back. That way, we can provide a prepaid return label and ensure you’re not out-of-pocket for return shipping.
I’ve made a note of your concern and would be happy to assist further if needed. Please don’t hesitate to reach out so we can help resolve this:
Easy to get some authentic quality motorcycle gear unlike at some other websites
Quick and easy with multiple ways to pay
I ordered a new battery and had it in a couple of days. It was a brand that I was Rite familiar with with a very good price.
Easy ordering, and super fast shipping. Also very knowledgeable staff.
I was taking advantage of the memorial Day sale and got a new summer riding jacket and jeans. I have ordered from you guys previously, and you have always been fast and reliable so I knew I could trust the product.
Happy with the selection and shipping speed, very unhappy that previously bought and returned goods get sold as new.
Thank you for your honest feedback, and I’m truly sorry to hear about your experience with the jacket you received. That’s certainly not the standard we hold ourselves to.
We work hard to ensure that all items leave our facility in brand-new condition, and it's clear we missed the mark here. While I'm glad our team attempted to make it right with a credit, I understand that wasn't the right solution in this case—and I agree, a full replacement and return label should have been issued immediately.
Your input is invaluable and will be shared with our warehouse and returns teams to prevent this from happening again. We’re sorry to lose your business to a competitor this time, but we hope we can earn your trust back in the future.
If there’s anything else we can do to help, please feel free to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience. I’m truly sorry to hear about the condition your orders arrived in—not once, but twice. That’s absolutely not the experience we aim to provide, especially to a loyal customer since 2021.
While I’m glad to hear we were able to get a replacement out quickly, it's clear we fell short on the quality and care you should expect from us. We’re actively working to improve our packaging and fulfillment process to prevent this from happening again.
If there’s anything I can do to make this right or if you’re open to giving us another chance down the road, I’d love the opportunity to help.
Thank you again for your past support, and ride safe.