About the Business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They have a good selection of parts, and the transactions are always easy and the parts arrive on time in a good condition. Always works out well.
I ordered a Cardo freecom and they sent the wrong one and it got returned and I haven't got my return 18 days later.
Nyla S. Helped me with a return and was quite helpful, very knowledgeable and very cordial. A pleasure of an individual with whom to work.
Quick, fast & cheap product. Like it on the bike and sounds good.
Excellent products. Helpful staff. Excellent price. Great return policy.
Pretty good website, delivery times are average, sometimes early, sometimes late. Pricing on non-house brands can be hit & miss.
The no hassle returns policy is nice but since you have to pay for return shipping not really an option for items that may not fit. To be honest I prefer to see wearable items in person & try them on before buying.
As I begin to re-enter the world of riding a motorcycle, there is new equipment, clothing, etc., and RevZilla is the best place to find what I need. With any online ordering sizing is always an issue, but RevZilla makes it easy, worry free to get the right size. The Geek Squad is great and I love the product videos describing the pros/cons, so I can make an educated selection. Finally, their return policy is fantastic.
Had both good and bad experiences. Ordered brake pads and they sent me some that didn't fit. Had to pay return shipping. With that said I'll just buy from my local dealer now.
I bought some rev it pants protection and the order sent me 1 size to small
I contacted and they immediately saw what I
Needed and sent it ordered and sent me a label via email
I purchased a premium Schuberth helmet. When I received it, the outside shipping box was alright, but the helmet box was not closed and actually ripped. The helmet appeared alright at first, but then I found a very loose air vent control that made noise in the wind. Revzilla resolved the issue by sending me a NEW helmet in perfect condition (And the box it came in was new and unopened), but I should never have been sent the original "Used/defective" helmet in the first place.
Hi Keith,
We are sorry you had a bad experience with a product, but are very glad to hear our Customer Service Representative was able to assist you and send out a new replacement. Please reconsider your star rating based on the quality of the service provided!
We've passed on your feedback in regards to product packaging. Please reach out to cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service if you have any other questions or comments.
Outstanding service, great website, easy ordering and fast shipping! 5 Stars!
The website is easy to navigate, very good payment options, many brands to choose from, delivery time for the items I have purchased is very good.
I ordered a pair of short riding boots. They did not fit so I follow RevZilla instructions to return item. After printing label, I took packaged item to UPS and was told they couldn't accept label. Out of frustration, I paid for returning costs myself.
Had multiple issues through out the years shopping with RevZilla that is not their fault. Mostly issues with sizes and fitment. RevZilla has at every incident assisted me in solving the issues.
Called to inquire about heated gear,Chris was very knowledgeable, however he was incorrect about Gerbing inside jacket fuses,no such animal.I sent My Jacket to Shelton Wa. To get the sleeve connectors replaced no charge by Gerbing, they said they had issues with them not working? All is well now! Thanks guys! :)
Purchased a helmet and I used the size chart to determine the correct size. However, it turned out to be too small so I had to return it. The process was quick and easy. Only complaint was it took too long to receive the helmet. The return was quick and simple.
The jeans fit my boyfriend like a glove. They weren't too tight or too short. He mentioned how they weren't nearly as heavy as other motorcycle jeans that he wears and was very pleased with the purchase. I will definitely order these again for him.
Needed a set of tires, found a substantially lower price and Revzilla price matched and had em at my door a couple of days later
Even got free mounting at sister store Cycle Gear! Wow!
Honestly I'm finding lower prices on Amazon, second with their free returns makes for a much easier experience.
Hi Vinson, thank you for your feedback.
As an RPM member, you also get free return labels as one of your perks! Make sure you check your full benefits list here, including RPM Cash: https://www.revzilla.com/rpm. Also find our RPM Frequently Asked Questions here: https://www.revzilla.com/rpm-faqs.
Don't forget we have a Price Match Policy in place too. If you find a lower price on an identical in-stock item from another retailer, just follow the instructions here and we'll match it for you: https://www.revzilla.com/price-match.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex,
We are sorry to hear you didn't receive the correct item. For more immediate assistance with this kind of issue, please give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service. We'd be happy to assist you with this matter.