About the Business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Great place for motorcycle parts, gear and accessories. Fast shipping and lots of helpful YouTube videos. Highly recommend.
Was given a promo code for 20% off and it was rejected.
Very easy and great pricing great first time experience will use again
When I search for parts that go to my bike 22 pages come up and most of them are for other bikes.
I lacked info. Looked to you. Gained info. Great selection. Excellent availability and prices. Thorough communication. Thank you
Love the incentive of RevZilla dollars I used to carry a rechargeable light. I like the idea of not having to replace batteries and having versatile enough to have on the road, both for emergencies and routine needs.
The shopping experience is easy to use and they have useful filters when looking for gear & equipment. The video reviews & guides are awesome, and the product Q&A/Review sections are actually useful.
I believe I just lost out on a $200+ order.
Ordered a helmet on Saturday, but due to using PayPal, my shipping address was changed unknowingly. Website said costumer service hours were 9-5 Monday through Friday, so I waited till 9am on Monday to call. I also sent an email immediately after the order was placed asked for correction of the address.
I waited untill monday and Called first thing and was ensured by the first employee it would be retrieved once delivered.
After calling back today for an update, I was told I should have called Saturday (despite the website saying it was closed,) and that it all depends on the person at my old address desides to send it back, if im going to get a refund or not.
So after hearing two different things from two different employees, having my shipping addressed changed because of payment method, and then being told in a ver snarky way, that I "should have called anyways" despite the hours saying closed, I think I've lost out on a helmet and any faith in this company.
Be cautious if you use them, and make sure PayPal is up to date, I guess.
I won't be going back.
Super easy and great service! Website is well structured and easy to navigate.
Thank you RevZilla, got it fast. I knew what I wanted and it was available with many options. I received it in good condition with the factory instructions. Installed the part with no problems.
Revzilla is always on point with the large selection and shipping. Saving money Zillacash is a nice touch also!
Fairly easy to navigate the website for gift certificates or cards.
Couldn't find the correct battery with the correct lugs at any of my local stores. As i always prefer to shop local. Battery stated instantly with no issues. Revzilla has taken care of me for years. Always great services and results. And i love their reviews. Especially Lenny. That's my boy.
The young men at the Newport Beach location are not who I will be shopping with again. Wont even pick up my visor for my new helmet and was going to return it but don't want to go back. Wont even shop RZ online again!
Hi Janet,
We’re sorry you had a bad shopping experience with our team members. Know that we take feedback about our staff very seriously. Please reach out to us directly at 877-792-9455 or email us cs@revzilla.com so we can understand more about your visit and work to resolve the issue.
Ordered an exhaust pipe and it showed up the next day! Super fast and always love shopping revzilla.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin,
Thank you for your review, we're sorry if there was any confusion during this process. We encourage you to verify all details on your order before checking out and placing your order, so the process can be as smooth as possible.
Our Customer Service hours are posted on our site https://www.revzilla.com/contact-us. We are open every day and on a very different schedule to that you are describing:
Customer Service Hours:
- Monday through Friday, 9am-10pm ET
- Saturday, 10am-6pm ET
- Sunday, 12pm-8pm ET
If you have any questions, please feel free to reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.