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Retro Stage Reviews Summary
Retro Stage has a rating of 2.4 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 197th among Clothing sites.
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I was looking for a particular kind of dress for a show and found the perfect one of Retro Stage. When I saw the price I expected the quality to be pretty poor but I knew it had the right look, so I went ahead and ordered, hoping it would be ok and expecting I might need to do some work on it. When the dress arrived (taking less time than expected, which was a bonus) I was so impressed with the quality and the fit. Such pretty fabric. I have not washed it and it came out of the wash without fading or anything.
I will definitely be shopping with Retro Stage again.
Thanks!
A very lovely dress with a very good quality material. Worth the waiting to be shipped, it was only 2 weeks and I could see the status of the shipment at any time with the order id the site had provided. Maybe with a crinoline underwear it would be way more beautiful, but I love the way I look in this dress and the length and measurements were exactly as in the table from the site. I will buy products on this site in the near future, that's for sure!
The dress is so pretty with gorgeous embroidery. Fits beautifully. Arrived in good time. Would definitely order from Retro Stage again.
This was my first time purchasing a dress from this company and I absolutely loved the dress. The quality was amazing the dress for perfectly and the overall design was stunning! I'm absolutely in love and can't wait to order more from them
This dress is honestly beautiful and well made. I couldn't believe the quality was as good as it was for the price and kept looking for flaws. I couldn't find any. It fits well and is comfortable as well. There is also an abundance of detail with sequins and beading. I have already bought another dress and I cant wait to get it too.
I've not even received the dress yet, it's been more than half a month and I've paid for expedited shipping. Just use Amazon.
I recently ordered fringe dress, it arrived very quickly and I am very happy with the quality. I will definitely order again.
I never write reviews but feel compelled to now that what has happened to so many before me, has now happened to me. The website states the company is from City of Industry, CA and that US shipping is 2-8 days. Fine, that works perfectly with my event. I order my dress for an event happening tomorrow and I get a confirmation email that then states they need 1-4 business days to process my order. The next day I receive another email telling me my item has shipped and... will arrive in now 8-12 business days by expedited shipping. I email customer service, no response. 3 days later I send another email. I get a reply with "We will be out of the office for the weekend and holiday"... what holiday? 3 more days go by and I get not one but 2 emails with my tracking information, again I already have telling me my item is still in Hong Kong. I had to buy another dress from a more reputable company that delivered as promised. I am so disappointed by the false advertisement and very poor customer service. Oh... did I mention they failed to tell me the item is coming from CHINA! Please, buyer beware. Go to Amazon and order off from there from a company who does not operate like this. Curious to see how fast they will issue me a refund.
Hi Annie B.
Thank you for your order and so sorry about the problem.
We replied late for China National Day Holiday, please kindly understand.
I want to help but failed to check out your order with your name, could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I ordered a cape and it is Perfect! I have now placed another order for shoes, and can't wait till they get here. People like me who love bling, this site is awesome! The shipping was great, and arrived when they said it would. This will definitely be my "goTo" store for vintage clothing! My dress I am wearing with it, is still being made, so I can not show a photo of the finished product.
Shipping was quick, took about a week and a half. Looked as the picture did. Daughter is wearing it to Homecoming this weekend. Great buy for the price
Love the dress it's perfect the shipping was quick can't not wait for my event to ware it out can wait to order more
I love this dress and the accessories! Its perfect for the event I am attending. I'd recommend this sight to all my friends!
All the dresses I always buy are beautiful and the same to the site, I just have to thank, I did not give grade 5 because I bought 4 dresses and only arrived the last one is yet to come, but I highly recommend it to everyone.
I am cautious when ordering online, but this dress is beautiful and as described! I have already ordered 3 more for my daughter!
I bought a beautiful dress on the website! Very fast shipping for an elegant and high quality dress! Also the customer service is great, I'm totally satisfied and I will buy again!
I ordered 2 dresses already and I'm very happy with them.
They are really unique and lovely fitting. If you want to have something special and be sure no one else in the room will look the same - Retro Stage is a perfect choice.
Waiting time may be pretty long, but it should be considered, when you are at the other side of the world, so I would advise to make an order few weeks in advance to be sure they arrive on time.
It's my first time and although I've only received 1/2 of my order, I got it in 3 days from when I got confirmation. Way to go! I don't understand why people are $#*!ing about poor quality when they shop at stores like Forever 21 and H&M. These dresses are fantastic for the price point. I'm super excited to rock these on a cruise I'm going on and to New Orleans. My friends are blown away that I got these dresses so cheap and that they look so cute.
I can't wait for the remaining part of my order.
I ordered 2 dresses on 8/31 for an event on 9/21. I paid expedited shipping, which states delivery in 6-10 business days. It is now 9/24 and I have not received my order. I contacted customer service and they sent me a link to tracking. A link I already have. When I inquired again they stated the dresses are hung up in customs. Very poor customer service and false shipping estimates. I have no use for the items when they do arrive as the event has past. I would not recommend ordering from this site! I wish I had seen all of the negative reviews prior to doing business with them.
Hi Lauren S,
Thank you for your order and so sorry about the parcel late for your event problem.
After you get the parcel, please contact us about the return, we will help you then, okay?
We emailed you the tracking link to inform you of the updated shipping information, to remind you your parcel is nearing you day after day. Now your parcel arrived in your country, and you will get it in a few days.
Expedited Shipping (6-10 business days) for shipping, No including any weekend or holiday. Please understand that.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Hassle to return items. No communication unless the customer initiates it. Over a month later my return was delivered I'm still waiting for a refund. In this day of Amazon and outstanding customer service no one needs this headache.
Hi Cris,
Thank you for your order and so sorry about the refund delay.
I failed to check out your order information with your name, could you please provide the order number so that we can check the refund status for you soon?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Puntuali nella spedizione, sempre disponibili a rispondere a qualsiasi domanda. L'abito è ben fatto, ha superato le mie aspettative, veste benissimo.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Veronikka,
Thank you for your order in retro-stage.
I checked your order tracking information for you, your parcel delayed for China National Day Holiday, the parcel will arrive you in 2 to 3 days, I have emailed you the details, please check your inbox, thanks.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree