Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Makes me pay to download my resume when I'm already broke, so there's that
I love the resume builder feature, however, I thought this was a free service, instead the user is required to purchase something in order to get the resume you spent time creating. That was not cool
Super easy! Loved the suggestions for a better resume!
ResumeGenius made creating my resume easy! I'm confident it will help me gain new employment!
Seemed easy to sign up, guess we will see how it works.
It was easy to use but found some editing difficult.
I wish there were an option to pay for a single resume rather than have to set up a monthly plan.
Very simple to use and lots of unique templates to choose from!
Unfortunate to know AFTER generating my resume that I would need to pay to download in word or PDF. Still very happy with the service and its great value for the price, but the surprise charge at the end felt a bit sleazy.
Very helpful. I will need to cancel before my subscription renews so hopefully that is not a hassle. I plan to do it this weekend.
Just wish the regular fees were less. This process though was awesome! Thank you!
What a bunch of $#*!s. I found this on a site promising a free resume. I click it and it brings me to a site that seems free until I've finished my entire resume. I can't wait to share this on all my social media accounts, with friends and family, and on all my business accounts. Shame on you for having such shady business practices.
U should offer a one time payment. Not interested in memberships of anything
This has been so helpful in helping me make my resume
This was quick and painless. Thank you resume genius!
This was very easy to use. I've used several different templates and this is by far the easiest.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.