Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
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https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Clear and concise. Easy to navigate and amazing recommendations when it comes to the autofill bullet point sections.
Great to build resume but seriously frustrating when job roles in the resume save the exact same data over other job roles, thus deleting that previous data and meaning I have to re-write whole sections
I'm confused about how to do a 2 page resume and how to send it to employers.
Very easy and quick. I love the layout and questioned asked. Completely improved my look when applying for positions
Don't lead people to believe that after spending time building a resume that it will be available for free. Very deceptive. Will never use again
Process is very easy to follow, the prompts and pre-filled data is great
Good, but didn't like the issue with browser changing.
Wish I would have known I had to pay for it beforehand
I was told this was free to use then notified of a fee afterwords. The price of the subscription is way to high for personal use.
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States Free when you begin but then you can't even download your resume unless you pay
Everything went well. Just don't like the fact you have to pay something at the end before getting your resume.
It looks great,,, except I wanted a free template not one I had to pay monthly for...
It's great to have on hand a bunch of different options and ways to do this
Im not a wiz at computers but this was great thank you all.
I feel more confident after today in my ability to get a job
I am just trying it for now. As of now, its great.
The best resume builder that's accurate, detailed and professional
I like the variety of templates you had and your customer service is fantastic! My rep, Jessica was so helpful and assisted me with a problem I had in my formatting. I would highly recommend.
Why would you have somebody take time to fill out the whole resume, then wait until the very end to tell them a price to pay!?
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.