Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
All these 5-star reviews are a big laugh. They all come on the same day? They are obvious fakes here to push down all the true 1-star reviews reporting about this scam shop.
Rudest people ever. Bait and switch scam built to trick you into buying a $2 resume with your credit card so they can charge you $40 2 weeks later.
I thought it was free. It wasn't. Then I thought it was $2. It wasn't. I got a credit card bill for $40!?!?!?!?! For what? An ugly worthless looking resume? Avoid this bait and switch.
Buyer Beware when working with ResumeGenius.com! If you do decide to use this company please be aware that when the trial period ends you will be charged regardless of your situation. If you forget to cancel within the 14 day period they will automatically charge you $39.95/month (yes folks that is per month) until you log onto their site and cancel your membership. If you are like me and forgot to cancel and logged on several months later your deal of a resume for $1.95 will end up costing you $200+. I tried to call into the company admitting my mistake of forgetting to cancel my membership and they were unwilling to even meet me 1/2 way. I asked them to check my account to see that I hadn't logged on or used the account within the past 5 months and was coldly informed by their Customer Service Rep that they had no way of telling when I logged on and used the account. If you make the mistake and forget to cancel you will find no sympathy from this company. I would have thought ResumeGenius.com would want to leave their trial and past customers with a positive vibe so that we return for future business and recommend their site to family/friends. Instead I was left feeling that I was disposable as a customer to ResumeGenius.com and they had no interest in ever having me as a customer in the future.
Monthly charges are never told to you on the purchase or resume builder page. They hide them in the 3 page terms and conditions somewhere buried in the middle. I cancelled my membership but they waited until after the billing cycle to respond and ell me i was "legally" responsibly for the fees since i didn't cancel in time. This site is trash and nothing but a group of low lives who have nothing better to do then steal from people clearly looking for work. This site should be shut down
What a sham! Spend an hour making your "free" resume then have to pay $2 for it. Then they charge your $40 and refuse to refund it?!?!?!?!? STAY AWAY!
This company advertises free resumes and of course they charge you $39.95, but not only for the one-time you create a resume on their site, but continually every month until you realize you have paid at least 2 or 3 months for nothing. I would have paid $39.95 for the resume I created, although it could just as easily have been done in WORD - the quality was representative of what a free resume service should be. However, I was billed 3 times before I was able to catch it and figure out how to cancel the service. I travel a lot so don't have time to review my credit card accounts in detail every month, and I imagine a lot of business people are in the same situation. Beware and do not deal with this scam of a service. I don't understand why these type businesses are allowed to operate.
SCAM. Immediately cancel your card. They will charge you multiple times. Contact your bank to DISPUTE ALL charges. They will investigate the company/charges for you. THIS COMPANY NEEDS TO BE STOPPED NOW! SCAM SCAM SCAM. Kelly
I googled "free" resume templates. These people came up. I went through the process and sure enough, in order to receive an actual resume I could download there was a cost. I decided not to take the time and redo the entire process with someone else only to get the same result so I signed up for the $7.95 monthly plan. My credit card was instantly charged $95.40 for a yearly membership. There was nothing to indicate I was signing up for a year. I immediately contacted the company requesting a refund and there attitude was "tough luck pal, you're stuck".
The positive reviews on this company are clearly written by employees, etc. I would avoid this company at all costs.
Resume Genius was of no help in creating my resume. Cancelled my subscription and they still charged my card $39.95 per month. This is a scam. On top of that my bank charged me a foreign transaction fee. I guess they are based in Cypress.
I signed up for a 2 week trial. Yes you guessed it. No one told me I had to cancel or I would be charged $39.95 per month. Do not use it, It is a money scam. Also my credit card company had to send me a new card because they said my card had been compromised.
Learned my lesson. Will not sign up for any trial subscriptions again.
I was just so amazed at how simple and convenient it was to create a resume using Resume Genius. They promised a quality resume in 10-15 minutes and they went delivered! As a single mother of two who had just been laid off, I don't have much time on my hands and was in such a rush to get this done as soon as possible so I can find a new job. But with the help of Resume Genius, I was able to create a professional resume that I feel confident about within a fraction of the time it would take if I had tried to do it on my own!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.