Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Few formats are not clean and keywords for analytics job are limited
I thought this site was free. I didn't know I would be charged until after I had created my resume. However, your site made it super easy for me to create my resume, and I really liked all the template choices.
The experience so far has been great. If it goes well for me then I will plan on using this again.
Fast and delivers great information for a resume. I will always use resume genius
We do not appreciate writing a resume for hours and having it being held hostage unless paid for when you advertise it as being free.
Only didn't put 5 stars because it says get resume for free, but it isn't free.
I love the template and organization of my resume; however, I would appreciate freedom to edit spacing, font size, etc...
Very good service. Easy to follow and build a good product
Great at putting a fast resume together And it was fast
The system glitched out at one point and I shouldn't have to pay to download my resume.
So easy to use. Finished my resume in under an hour.
Home page gives impression it is all free, but you cannot download final result without paying. Still worth the $1.95 trial for saving me some work.
Everything seems good and legitimate so far.
Knocked off one star for the bait-and-switch tactic used to get me here with the offer of a "free" resume, then an expectation to pay after spending time completing it.
It said free, but now wants me to open an account.
I wish I could see page 2 before I chose to give you my money
I never wanted to pay for a single resume. I cant copy and paste my work. And I won't be using this site again. I couldn't access my Word Templates so I was using this to help my mother create her resume so she could get a job but this has been a giant pain in the $#*!.
Make the payment transparent before you have people put hours of work into it.
Make the payment transparent before you have people put hours of work into it.
1.
Tell me that it is not for free before starting the process!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.