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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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You falsely advertise free resumes but charge for it, and that's ok. Then you have the audacity to automatically implement a monthly fee. This needs work. If you get results then people will come to you. I tried to select No for follow up but that wasn't allowed either. Do me a favor, don't contact me
Didn't have high expectations of this but when I started using it, it was nice and fluid.
Easy to use, intuitive and well priced for what I need
You deleted my $#*!ing resume you twats. I spent the last couple hours making this $#*! and you delete it after I pay.
Excellent support and guides for creating and editing my resume. Would highly recommend!
Great for getting a quick fresh look for your resume
Great experience. The templates are well designed.
It was great, easy to use and very nice in terms of templates to choose from and sections to add or remove in your resume.
Being forced to buy a trial after advertised as free is scummy and feels like a bait and switch.
Well everything looks good except that I would like to know at the very beginning if I will be charged.
I wish I could have changed how skills were displayed -- spacing out instead of stacking, but liked the process otherwise.
Very simple process to create an impressive resume
Website said I could download resume for free, but this was not true. When I chose to download the resume I was only offered options to pay. I don't mind this but this should be clear to users.
Very user friendly and professional resume builder.
Great resume builder. I love that I was able to upload my old resume and it automatically plugged in my info.
I love this website! It has helped me so much with building my resume.
There was no message saying I would have to pay until after I had completed my resume.
I didn't think that I would have to pay for my resume as it said "Free Resume Template". Disappointed
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.