The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Very helpful to add all of my experience for a great resume to showcase my skills.
Resumegenius makes it easy to refresh your resume and make it current.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was so quick and seamless, and the finished product was so professional.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and love the different options for templates
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It said it was free but its not so now i have to pay because i dont want to go through this again
Hello Nathan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very helpful tips and suggestions. Made creating my resume really easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Wow! This was very easy! Time saver. Thank you so much!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Super streamlined and easy to follow. Finished my resume in 30 minutes!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I hate hitting a pay wall. Don't advertise as free if you are going charge on the back end.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great and easy to access loved the breeze of it all
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome platform! Super helpful and easy to use- very impressed!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Great experience. Loved the choices and easy access.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I really wanted my Resume to have a new look and updated.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it, by far the best website I have came upon!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick & easy. Needs other descriptive suggestions of professions
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome platform, very user friendly, simple and fast.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy with plenty of options to manufacture your success.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was great until I got to the part where it said 100% free yet it just asked me to pay for this.
I searched online for free resume resources and your company appeared
Hello Andrea,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was quick and easy at the same time making my resume look professional.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius