The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Very user friendly and efficient results. Much better than other resume sites I have used.
Too easy, looks professional and was really helpful
Thank you for your great review. We are happy you enjoyed your experience.
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Resume Genius
Its great to use i just really dont like filling things out so this was awesome
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Resume Genius
Intelligent resume maker very advanced and recommended to all. Thanks
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Resume Genius
Great but my resume is too long. Need help condensing it.
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Resume Genius
So easy to use. Offered suggestions and allowed for my choices!
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Resume Genius
So far, so good. Let's see what the printed version looks like.
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Resume Genius
I didn't know I had to pay until the end of the resume when I was finished.
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Resume Genius
Easy to follow process.
Being able to edit profile is helpful
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Resume Genius
Only 2 more characters to make your standard review into a featured review!
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Resume Genius
ResumeGenius makes it is to create a professional, relevant resume to maximize opportunities.
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Resume Genius
I worked on this for hours and only 1 page and 1 section printed
Hello Tracy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
There was no indication that you had to pay for this
I didn't realize this was a paid service until I was done
Hello Lorraine,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
A relatively efficient and pain-free process for developing a professional CV.
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Resume Genius
Amazing very quick and easy thank you so very much
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was quick to reorganized my resume, did not have to stress out thinking about what to put in
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Regards,
Resume Genius
I would think that if its to be free as in the ad then it should be free!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You should advertise the fact that you must pay to get your resume BEFORE people put all the effort into developing their resume
Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.
Great for the technical people who have spent more time at work than at the bar.
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Resume Genius
For a dummy I and you did very well. Thank you so much!
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius