The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Very easy and helpful tool. I use ResumeGenius anytime I need to update my resume, So simple and affordable!
System is great easy to use and edit. Would recommend this site to anyone looking to update their resume.
I should have been told about the trial before I went through the hassle of building my entire resume.
Supposed to be free but only option at the end is to purchase at a discounted price. False advertising.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So quick and easy. I have used other resume building platforms and this was a quicker and simpler process.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really cool builder. I like how it gives multiple designs to choose from. Easy to complete too. Love it.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Beautifull redactation very broad and detailed... i wish to live up to all what its in the curriculum
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Easy Process! If anyone hates this process and needs to get it done I would 100% recommend. Love it.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The pre-typed bullet points are a lifesaver. Thank you for formatting, this is always a time consumer for me
Been using ResumeGenius for a while and have been satisfied with the quality of my resume and cover letters.
My experience with Resume Genius was awesome. I was able to create a top notch resume in 45 minutes.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very simple to use and made the process exceptionally easy! Beautiful layouts to choose from and built my confidence!
The extra tips and phrases were excellent references for tidying up the wording to us in the skills sections.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Getting the resume setup was easy. I was annoyed that it is listed as free but I had to pay to print a copy. That should be listed up front.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Bait and switch. "Free" resume advertised until work is done and then you need to pay to download it!
Hello Amanda,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
I was under the impression that this was a free site. 2.95 is not terrible, but it feels a little bad that the price suddenly up came at the end
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
They were very helpful and understanding of my needs and gave me multiple options to help solve me issue.
This website was easy and effective to use! I know have a professional resume to use for future applications.
Hello,
Thank you for your feedback and for your time.
Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog
Have a great day.
Resume Genius
You say it's free, but it's not free. Other than that, it was easy to build and professional looking.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Overall its a good site to have! However when helping fill out everything it needs to have more explanation
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius