The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
This process was quick and easy.
It literally took 20 minutes to complete and update my resume.
If i could give any advice, I would say be sure to have update specifications or notes you want to personally include that is not AI generated.
It's annoying that the template previews trigger on mouse hover. Let me click to preview!
Other than that i like your clean and friendly design. There's no unnecessary fluff anywhere and just what i need to see. That's nice.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
It was free until I went to down load, You should just tell people up front this is 3 bucks, you would increase your client amount significantly. There will still be people who don't read thoroughly and get charged continuously. I say this with respect.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
The menus and drop down boxes were easy to use. There was a great range of options. However, I found that when I needed to go back to edit the second last page to add more details such as volunteer work etc it would not allow me to.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
I've just started, but this app has taken my fears of building a professional looking resume, and thrown them out the window. I already feel empowered to confidently make a resume worthy of any job i am
seeking.
Thanks for the lovely review! We’re delighted that Resume Genius assisted you in building a standout resume. Wishing you all the best in your job hunt!
Regards,
Resume Genius
Its all well and good until you get the job right? I can't say for certain until I see myself getting some calls but from a technical standpoint, I am impressed. This is why I decided to buy and rate 4 stars. Thanks.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Awesome... Love It! I was trying to just look at what's available fir jobs according to my skill set while simultaneously writing my resume or din the to of my head and then this popped up! I was shocked and am so happy. This sir made a somewhat frustrating task go quick and smoothly. Thank you!
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
ResumeGenius offers a quick and easy way to build a resume with user-friendly templates. It's helpful for beginners, but some features feel limited unless you pay. The trial pricing is good. Overall, it's decent for short-term use.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Awesome system, easy steps to follow, very straight forward questions and the AI feature is very very helpful for people who struggle with putting their thoughts and ideas into words and choosing layouts. Loved this experience
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
I've used Resume builder on three different occasions; every time I got a job. I'm back again, and encouraged to know that this website makes building a resume easy and results in an effective and professional document that represents me and my qualifications.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
That I had to pay for my "free" resume. It's called negative marketing or "false free" marketing. It's not a truthful business practice and I won't be giving you positive feedback for it. I am disgusted by businesses who do things like this to people who are just trying to improve their lives. They may not even have the money to pay for this service. You're business is a predator and I have no choice but to pay the price. That's not something I'll be proud to endorse.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
My resume needed a remodel or better structure. It was easy to take the information from my previous resume and make updates where needed, Sometimes we put a resume out there not giving ourselves enough credit or possibly including too much. This was very helpful. I would use it again, but hopefully I don't have to.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
Very easy to use and looks incredibly professional! I have never needed a resume before and now that I do, ResumeGenius has helped me in the best way. It is incredibly user-friendly and the suggested summaries are outstanding.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
I'm really frustrated that I went through the whole process of making a resume using your tool in order to receive something functionally useless without paying money. Just scammy and disappointing on principle, especially since there was no notice of needing to pay until the whole thing was already done.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
A Game Changer for Resume Building!
I've tried a few resume builders, but [Resume Writing Program Name] truly stands out. The templates are modern and professional, and the interface is incredibly easy to use. What really impressed me was the AI-powered suggestions – it helped me phrase my experience perfectly and made sure my resume was ATS-friendly. My resume looks fantastic, and I feel much more confident applying for jobs. Highly recommend!
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
I am extremely disappointed with the experience on this platform. Nowhere during the initial stages of the resume builder was it mentioned that downloading the final resume would require a paid subscription. I spent a significant amount of time carefully entering my details, expecting a free or at least transparently priced service. It was only at the final step—when I tried to download my resume—that I was suddenly prompted to pay.
This lack of upfront transparency feels misleading and a waste of my time. Users deserve to know before they begin whether the service is free or paid. If payment is required, it should be clearly stated at the very beginning of the process so we can make an informed decision.
I am leaving a 1-star rating purely because of this poor user experience and the absence of clear, honest communication. I urge the team to make their pricing and download policies more transparent to avoid disappointing more users in the future.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Great A resume website is a personal online portfolio showcasing your professional experience, skills, and achievements. It allows you to present your resume in an interactive format, include work samples, and highlight your unique value. It's an effective tool for personal branding and making a strong impression with potential employers or clients.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Misleading advertising. Upon the google search, the ad copy says free with no credit card or payment required. While this is true to build the resume, you do not have access to it unless payment is made.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Straightforward and easy to use. It was advertised as a free download, but printing or downloading required a $2.95 payment. That cost wasn't unreasonable, so I went ahead and paid. I haven't downloaded it yet to see the final result, as the review prompt came first— I wanted to leave positive feedback on the process so far.
I also appreciated that they ask if you'd like a follow-up to ensure satisfaction. I think that's a great idea for customer support!
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
It was very easy to use. It gave step by step ways to enter your informations. As this is the first time that I have ever made a resume. I will diffently let other people know about this information. Thank you to whomever came up with this web site.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius