I purchased restoro and the first thing they did was ask to do was give them access to my computer to run their software. Then they tried to sell me $600 of future services. I told them no and when I tried to run the program it ran but when I entered their key it was invalid. I called support, they want to to the same thing all over again. The wouldn't give me the license key to do the repair. This is nothing but a scam, plain and simple. Purchase at your own risk!
I did not get the results I was hoping for. My computer is still running slow, I did not get the item I was calling about in the first place. I have had 3 sign on notifications from Microsoft, Amazon and Pay Pal. They range from cities in the US to Poland, Switzerland and Seychelles,
It was pretty high pressure sales to get you to buy "their expertise". I feel like I was suckered into their program and am not happy.
Hello Carrie,
Thank you for bringing up this matter to our attention, and we are sorry to hear that your experience was not of the quality you expected.
We'd like to further check your concern specially on your computer that's still running slow. Our technical department will contact you as soon as your available so we can start fixing your computer as soon as possible. We appreciate your patience and we hope to hear from you.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a nice day ahead and stay safe!
My computer was junk after your company did your update on it. It wouldn't go on the internet or play music or open my apps. I messaged you and they said someone would call but but never did. It couldn't be fixed by you on line since it wouldn't connect to the internet.
Hi Donald
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will have our team investigate the correspondence you had with our representative to correct the needed. We can have one of our subject matter experts schedule a callback to sort this out.
Please let us know how would you like to proceed.
Your feedback helps us get better. This is on us.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Purchased the restoro app but was transfered to an agent for activation but was put through an analysis of my laptop which I thought was part of the service. They then tried to get me to purchase a scan and repair of the PC which I turned down after a very push sales agent tried her best to get me to proceed. After that I was not only charged for the restoro app but also for the analysis of my PC which I never agreed to and which never was done. Very scammy operation. Would not recommend.
Hello Rick,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
We will look further into your concern to find out how your call was handled. The analysis and PC diagnostics are offered without additional charges as these are only to check further issues in the PC. We shall be taking this feedback as a chance to improve our services.
If you have any immediate concerns, you may also contact us via Live Chat.
Chat: https://tinyurl.com/RestoroLiveChat
Thank you for your patience in this matter.
Phone: 1-888-575-7583
Email: support@restoro.com
I bought Restoro software hoping to fixed my blue screen issue. It never did. Last resort, I rebooted to factory settings my entire windows 10. And back to normal. Then i download restoro again since i paid for it so why waste it. And guess what. Blue screen! Deleted Restoro altogether and last 3 months was amazing. No more issues. So my conclusion, Restoro cannot solve my Bluescreen issue as what they claim. For fairness, maybe it is only for windows 10.
Hello JK,
We appreciate you letting us know of the situation. We're sorry to hear that your experience was not the quality you expected. Definitely this is not the impression that we would like you to have
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
Restoro is 100% compatible to all windows operating system.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat to to be assisted by one of our Technical Supports.
Chat: https://tinyurl.com/RestoroLiveChat
Thank you for your patience in this matter.
Bought it, ran it, it seems to perceive problems that aren't actual problems. When you run it it "optimizes" your system, yet I continue to get super annoying popups asking me t run it all the time. What's worse is the "don't show this again" box doesn't ever work to stop the pop ups. Uninstalled it today because I've had enough of this BS. Until they fix these problems I can't recommend this program.
Hello Jeff,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
Restoro has turned into a SCAM!
I used Restoro in the past successfully but IT HAS CHANGED! Not the same!
I just paid $52 CAD for 1 year license key, But the download file is 0 bites. I tried 5 times, ALL EMPTY.
When I called the *******522 number, Indian accent man wanted to remote connect to my PC!
Should never let that happen and I did not.
They send an empty download file so you call them, and then they want to connect to your PC! They tell you they can only help if they remote connect, which is bull$#*!. They get really snarly when you tell them NO REMOTE CONNECT and they don't want to talk to you anymore.
Typical scammers.
Be wary of anything like this with 24 hour / 7 days a week phone number; nobody does that but scammers!
I will be getting my $ back from Mastercard.
My Proof Of Purchase is submitted here...
Hi Joe
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
If you’re open to discussing this further, please contat us directly on our tech support hotline below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Purchased this program on internet, when I tried to run it on the first day, got a message that my subscription expired and I need to pay. Again?
Don't waist your money.
Hello Ann
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Your feedback helps us discover new opportunities to improve our product and services and make sure that you have the best possible experience. We'd like to investigate further the issue you encountered using the software, however, the platform won't allow us to view your account details. Could you please contact us directly on our support channels below?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
In March I purchased Restoro. Order ID *******. Today when I ran Restoro and got to the repair step the program requested a License Key. I emailed you for my License Key and received a canned email but no Key. I still do not have the Key.
Hi Daniel,
Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us. Definitely this is not the impression that we would like you to have.
We'd like to help you sort this out. We have forwarded your concern to our Technical Support team and they will be contacting you either by phone or email for your license key.
You may also reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We appreciate your patience on this matter. Have a good day!
In my previous review, I stated that the refund into my dad's account was not the $419 agreed to on the phone with the rep. Yesterday, the $419 appeared in his checking account!
Thank you RESTORO for doing the right thing by my dad!
Hi Rick,
We appreciate you reaching out and sorry to learn that our customer service has fallen short of the level you deserve. We take all reviews seriously and will use them in our continuous improvement efforts.
If there’s anything else we can do for you, please let us know.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I was contacted several times by Restoro as a result of my first review, which I appreciated. I spoke to someone who said that "to be fair" my dad should pay for $180 of the $599 and they would refund the rest to his checking account. I agreed that this was fair and he told me that they would be refunding $419 within 24 to 48 hours. Two days later, my dad's account shows TWO refunds, one for 19.99 and 41.95 which were the initial credit card charges.
So, once again, I feel like I'm getting the runaround from these guys. Just very poor business practice.
REstoro software is a scam! It claim to fixed broken registry. So i purchase it with hpe that it can fix my winmm. Dll problem but i send $45 for piece of scrap. It does not nothing! They do not want to refund me.
Hello Duc,
We appreciate you letting us know of the situation. We respect your opinion on this matter.
Our software is not a scam nor does it provide a fake support service. Our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Phone: 1-888-575-7583
Have a nice day ahead and stay safe!
Restoro is one of the worst mistakes I've ever made in using computers since 1989. It sucks big time. They did not fix my original problem. And they messed up my machine big time. Deleted files necessary to run AutoCAD and other programs. Installed B/S malware, at least it wasn't there before and it was after. Changed settings in various apps.
I would advise never contacting these people.
In addition, when I was told I would be called, I wasn't. It wasn't until over an hour later I received the call and then the operative argued with me about not calling, when I had the evidence they hadn't called on my recent calls list. Or should I say, no calls from Restoro or any other number I did not recognize.
I realize there are a lot of "reviews" that list Restoro as #1 or #2 best, but as a result of those "reviews", I no longer trust any of them.
Hi Mark
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We would appreciate if you will give us another chance to help you. Could you please contact us directly on our support channels below? This will help us to verify your account and assist you accordingly.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you.
Installed and ran, started to get BSOD with stop-code-memory management. Then other BSOD kept coming on. Tried everything to correct. Finally went to a computer repair and they said my MOBO was bad. Cost me $300 to replace. Got my PC back and after installing my software I ran Restoro and BOOM it started happening again. Ran PC Matic and it said I had 2 virus by restoro. Don'[t even think about putting this on your machine. I'm now out the cost of Restoro as well as the $300 for a MOBO I probably didn't need.
Hello Betty,
Thank you for bringing this matter to our attention. We're sorry to hear that your experience was not the quality you expected.
Restoro is an online Windows repair tool designed to fix the operating system. There are different factors that could cause a BSOD, and a extensive isolation and diagnostics are needed.
We would like to further investigate on your concern. Kindly contact us via Live Chat for us to address your concern immediately.
Chat: https://tinyurl.com/RestoroLiveChat
Email: support@restoro.com
We appreciate your patience in this matter. Have a nice day ahead and stay safe!
I got a blue screen error problem, and when I google the error code that come up, Restoro was the first solution to pop up. I paid for the product, it literally took hours to download, and then the problems started. That however was not the most frustrating part of this whole ordeal. No. When I rung for help, all 3 of the customer service reps that I spoke to refused help and hung up on me saying that someone would get in contact with me in the future to help me with the problems I was having. They didn't listen to me AT ALL, didn't care that I needed help now not it hours/days/weeks time and were so rude it actually blows my mind just thinking about it. DO NO USE THEIR PRODUCTS. They are not worth the drama that will ensue.
Hello Alana,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
The Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
Please note that our product is unique and is patented, passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
I ran Restoro on 24/02 for the first time. It found a load of issues. I clicked on each set and it said they were fixed. On 25/02 I received a message from Restoro saying there had been a malware attack on my pc & suggested I do a scan. I did. Curiously it seemed to identify all the issues from the day before.
Today (27/02) I received a message from Restoro that many items of malicious code had infected my browser. I used Bitdefender and M/S Malicious Software Removal Tool to scan my pc. No trace of any malware was found. I have uninstalled Restoro - I have no confidence in it whatsoever.
Hello John,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together for a resolution?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
ONE STAR NOT 5!
Browsed the internet for a solution to a problem and found this programme. The telephone i called number which was alleged to be for the purposes of activating a link to download the product turned out to be a phone call to a sales person who sold me (quite expensive) services I didn't need or really want but felt pressured into buying, which then left what In my opinion was quite sinister software on my computer, and to cap it all It didn't fix the issue I had in the first place.
And in fact this site erroneously displays a five star review when in fact I've left a one star review and wouldn't have left any stars at all if it was possible
Hello Thomas,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
The Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to help you sort this out, please expect a call from our team to better assist you with your concern.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
Why would I pay anything when I can't tell if the product will work effectively? The paid version of Restoro might be good, but I'm not willing to find out unless I see if the product does what it says it will do. I have paid for a number of products after using the free version, but Restoro does virtually nothing in the free version and is super aggressive about paying for a paid version. Thanks, but no thanks. ALSO - after reading the high number of HORRIBLE reviews about the product I'm glad I didn't go any further. When you read the reviews (and the stock responses to issues) you will not consider this product.
Hello Jon
Thank you for posting a review. Your feedback helps us discover new opportunities to improve our product and services and make sure that you have the best possible experience.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
Purchasing a license key is optional, as we also offer a free trial license key to perform a manual repair. Simply log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you your free key via email.
If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key.
Let us know if you still have other concerns.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
When the tech said "I want to come into your computer to install this", whistles & sirens went off and red flags started waving in my head. Ive only let MSoft do that and it was years ago. I said NO and cancelled it on the spot- 2 minutes after I bought it. He said I could dn/ld and install it myself but I said NO, CANCEL, the order. He said it might take 30-60 days before a refund.
That was 3 weeks ago. Ive tried calling customer service and there is NO live person who deals with refunds, Its done by email only. NOT for me! Ive decided NOT to wait for their refund. I disputed it on with my CC company so that payment is on hold and I dont have to pay it. They'll go after Restoro to get my $$ back.
The first time I didnt take my own advice, I got stung: ALWAYS ALWAYS ALWAYS read the company's reviews... do your homework.
Hello B B,
Thank you for bringing this matter to our attention. Truly this is not the experience that we want our customer to have, and we apologize for that.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
We respect your decision and request for a refund. An email confirmation should be sent to you within 72 hours. Please check your Spam/Junk folders as well. If you have not receive such after 72 hours, you may contact us to follow up on the request.
Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I had a Blue screen issue, I googled and evey result suggested Restoro. They guarantee or money back, so I bought the initial program. They spent an hour or more on my laptop abd concluded they couldn't fix the issue unless I spend $299 or more (up to $499). Felt like a scam!
I asked for my money back, now I expect to have difficulty with this!
I googled the issue and on'You Tube" I found how to do it myself for free and I am not IT knowledgeable.
Johnny-o
Hello John
Thank you for bringing this matter to our attention. We are sorry that your experience didn’t quite match your expectations. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to extend our help, however, this platform won't allow us to verify your account, could you please contact us directly on our support channels below so we can work with you and resolve the issue?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
I just would like to inform the public of their Modus Operandi when they try to fix your computer, apart from asking you to pay, they will instruct you the following: 1) open your computer and type in (anydesk.com) or (logmein123). 2) once you do that they now have total access and control of your computer. I have been scammed repeatedly and emptied all my bank accounts in my laptop by sending money to themselves over and over again. And they also bought Bitcoin using my Identity and using my money. 3) They often use a web-based phone number which can be found on TXTNOW. 4) When you complain, they are quick to apologize and promise to reimburse you by logging in to your computer again only to steal more. Please don't be a victim like me. They are so evil and don't care about your situation or humanity.
Hello Rey,
We appreciate you letting us know of the situation. We respect your opinion on this matter.
Our software is not a scam nor does it provide a fake support service. Our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
Restoro highly respects our customers' privacy and security. We do not access any of our customers' personal information.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
US: 1-888-575-7583 / 1-888-509-0616
Canada: 1-888-510-8252 / 1-888-533-3238
UK: 0800-107-2239 / 0800-107-1975
AU: 1800-519-585 / 1800-519-572
We hope to hear from you and we appreciate your patience.
Thank you
Overview
Restoro has a rating of 1.8 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Restoro most frequently mention customer service, credit card and phone number. Restoro ranks 147th among Antivirus Software sites.
Our award winning PC repair software and patented technology first appeared on the market in 2018. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.
As always, Restoro® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.
Our developers at the Restoro® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe,
Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance.
Restoro provides a 100% money back guarantee if, at any time during the first 60 days after purchasing the Restoro product, If you are not satisfied with the product or are unwilling to continue conducting business with Restoro.
https://www.restoro.com/refund-policy/
We'd like to investigate your feedback further, however, the platform won't allow us to view your account details. Could you please contact us directly through our support channels below.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you