Restaurant.com

They sold me a certificate to a restaurant that was out of business. Trying to exchange it for another certificate took me several hours and didn't work. Ultimately I asked my wife who is a computer expert t do it for me.
The site was so bad that she got directed to a place where she discovered she had bought another cert that we didn't want. I call the help desk number. After 20 minutes alex said "no refunds, tough luck". I finally got Bianca a supervisor who backed out the additional charge. It took me over 3 hours to get a trivial thing done. As soon as I use the exchanged cert I'm quitting these guys ASAP

Purchased Restaurant.com special for theater ticket and $50 restaurant.com gift card. (Meal and a play right?). The gift card ended up being for wine.com (hello... We don't drink) AND to redeem you had to make a substantial minimum purchase first. This is junk. They don't provide customer service support... I wanted to exchange. And no where in the "small print" did it indicate that in order to use the gift card you'd have to put out an additional 30% or that it would be for some non restaurant entity. I will NEVER use restaurant. Com again

Not worth your time or money. Over and over I told them how the restaurant I bought the certificate for was out of business, yet they keep re listing it. They gave me credit to use for other places, but the selection seems more and more limited and who knows what is actually in business from what's listed. They clearly insist on re listing an establishment regardless of it's current and indefinite status. I've even called to tell them, after the first time I noticed the original place was back for sale on their site. Again.

The service was horrible and very unprofessional.
Don't waste your time nor energy going into this racist place. We were treated like second class citizens the moment we walked in. No one greeted us and we had to go into the bar area in order to get menus and be seated. (strike 1)
They served a group that came in behind us and ignored that we were there. (strike 2) They ask for us to pay for our drinks and food before we got served. (strike 3) I then reported the incident to the manager who acted like he could have cared less. I then asked for my money back and explained to him that he and his staff were very unprofessional. As we were walking out the bartender was swirling a pocket knife at us. What a shame to display this type of racist behavior to a group of women in 2018. I will be telling everyone I know not to eat at this establishment. I'm shocked and embarrassed for them as they are ignorant. Never again.

What a rip off! Getting a refund is as bad as pulling teeth. I am not surprised that Restaurant.com has had class action lawsuits filed against them. I have dealt with restaurant's who refuse to honor the vouchers, have gone out of business and have poor attitudes when presented with the vouchers. Restaurant.com will not return emails and makes it impossible to get a refund. I would encourage everyone to stay away from this "BAIT & SWITCH" company!

Purchased a number of paper certificates in 2015. One of the restaurants closed. When I contact restaurant.com to ask to exchange the paper certificate they provide instructions on how to exchange an electronic on line certificate.

I've been going in circles with these bozo's for weeks now and it's getting to no longer be worth it.

Add to that ridiculous rules associated with using the certificates, such as only being able to use one at a given restaurant per month?

Really not worth the hassle.

When Restaurant.com started they had a good inventory of restaurants. Now, it appears that their inventory has shrunk to, marginal at best, restaurants. What is worse, they do not email nor notify users when restaurants drop the service.

Went to a restaurant in the SF Bay area last night, coupon was declined. Owner took my coupon and called it in to Restaurant.com to remind them that they no longer used the service. Pretty embarrassing.

I want to get my money back for my existing coupons but you can only transfer the coupons to other mediocre restaurants.

Their website has no contact phone numbers.

I bought a twenty five dollar certificate for 10 dollars. The ten dollars was charged to my credit card but the certificate was not put into my account. I e-mailed their customer service three weeks ago and received an auto reply that it might take 3 days for them to respond. Since I did not get a response I send an e-mail once again to customer service and received the same auto reply. There is no phone number for this company to talk with a live person. I have used their certificates many times and am normally happy with the company until now. Maybe they are going out of business. Be ware.

Why is it that some of these internet sites no longer provide a customer service number to talk to a live person? I have an issue with a prepaid gift card and it takes days to hear back from them (if at all). Their service has deteriorated and while in the past had no issues, I would currently be hard pressed to by another voucher from them.

I've had $15 certificates for 3 years that I keep exchanging for other ones because the places don't accept. Every restaurant has said they contacted restaurant.com and they are still on the site. Call first to see, also the majority of the time it seems like places about to go out of businesses at any time. Only once has my food been worth the price before coupon and that place eventually stopped accepting them. I no longer have a local place within 50 miles that accepts them despite 5 still being sold on their website. I have also emailed them each time I went to a place that didn't accept them, no response ever.

Spent too much time trying to find a telephone number to get someone to help. Finally found it, got someone help me number by number download my restaurant.com codes into my account. What a surprise, they never showed up, 7 x $25.00 codes no one can find them. The offices are closed at five central time. It's Friday and no one responded to any of the emails what a perfect mess stay far away from Restaurant.com. Been trying to work on this for days! Tried to download them myself. Of course, now it says codes invalid!
Don't waste your time!

Ordered two $15 gift certificates and paid a total of $12. Went to one of the listed restaurants for lunch with 3 other buddies. Good food; no problem having them accept the certificate. According to the rules you can only use one certificate per month, so will have to wait a month to go again. It is a bit of a clumsy system, but we did save a few $$. Printed the certificate on line as soon as I purchased it, which was a good feature.

This website/business has to be the worst on the entire internet. They are scandalous. I bought certificates as far back at 2014, and the few I used were a pain in the a** to use. I have two pages of them. $200.00 worth of "credit"... and that does not count these "gift cards". Yeah, you can buy "gift cards", but you'll have to spend twice the face value of the cards to be able to use them. Fewer and fewer restaurants want to associate with Restaurant.com because is sours potential new customers, When restaurants abandon Restaurants.com, you might be able to exchange "credit" for another restaurant, but that restaurant might be many miles away and perhaps something you're really not interested in checking out. I'm going to search to see if there's a CLASS ACTION LAWSUIT that I can join... to see if I can recover money I have spent. If there's no class action suit, then I guess I'm just SOL. STAY AWAY from this rip-off business.

Site says 50,000 restaurants near you. When I type in my zip code only 59 come up within 25 miles, and they are all garbage restaurants. Also, none of the chains they advertise on the home page come up. I got 2 of these as a gift for subscribing to a newspaper and they are essentially garbage.

Purchased a bunch of certificates but can't use them anywhere within reason. Closest restaurant is a "deli" at about 1.5 hours away, but they may still decline it if I ever drive there. (Update 3/8/24, called the restaurant and they said they do not accept restaurant.com certificates). Years ago there were a few more participating restaurants. Now it's basically a scam. I wrote to the company restaurant.com multiple times but they do not respond and you can't call them. They are selling a product that can't get used and they know this, which is exactly why it's a scam. They misrepresent themselves to take advantage of people and should be fined and arrested.

It sometimes works and other times you end up saving no money as you'll have to spend more than you anticipated to meet a minimum purchase. My way around that was to order another meal and take it home for the next day. The other thing I noticed (and I've seen this mentioned in other reviews) is that if you show the coupon prior to ordering you will indeed get less than stellar service AND your portions will be smaller than other diners who've ordered the same thing. I've looked around at other tables and noticed this. I have one coupon left that I've exchanged a few times but will no longer purchase new ones.