Purchased a number of paper certificates in 2015. One of the restaurants closed. When I contact restaurant.com to ask to exchange the paper certificate they provide instructions on how to exchange an electronic on line certificate.
I've been going in circles with these bozo's for weeks now and it's getting to no longer be worth it.
Add to that ridiculous rules associated with using the certificates, such as only being able to use one at a given restaurant per month?
Really not worth the hassle.