ResortCom

By far the most disappointing establishment I've ever encountered. Staff is not informative at all. This company is money hungry and a scam for the most part. Things never add up with these ppl. Beware of the scammers out here.

Be blessed!

I asked Resortcom for documentation on my time share in Cabo San Lucas at the end of January. It is now mid-March and I can't even get somebody to answer the phones even after stopping by their office in Las Vegas and being told to call back in a week. That was a month ago and still no documentation and no return phone calls. When I call Resortcom, nobody answers the phone and nobody returns messages.

We recently sold our winter week of our timeshare and were told we had to pay all maintenance fees for the winter week and our summer week. Now they are charging the new owners the maintenance fees. I have been calling for over 4 weeks to get this fixed with different answers every time. Finally they told me that my payment was gone, since i didn't specify that the fee was to go to the new owners. They are unethical and corrupt, plus they lie constantly.

I booked in PVR for a few days and the agent offered me a deal on a few days of all inclusive. All I had to do was pay a USD fee, almost $300 for 3 days, and pre-pay my maintenance fee for the following year. There was no mention of points required. This was suppose to be a special offer. Later I found out at a sale update that they used over 900 points as well. I said, "whatttt!". Calls to ResortCom were useless as they just covered up the lies and deception. They have nice resorts and most of the staff are very good. Too bad the booking agency is so poor when you have a problem to resolve.

They were totally unhelpful. I booked a room through them and realized they had misunderstood and booked me an extra day. I called(within 10 minutes) and explained that I meant to check out the 30th not stay that night. I am pretty sure that is how I put it but ok mistakes happen. They agreed to drop the extra day but raised by $80 per day the charge. I cancelled and called my credit card company and they had already put the charge through. I called back and cancelled. I checked out some other sites and ending up paying $272 per night with booking.com

They (scam artists) ruin your vacations with duress, lies & manipulative tactics. They didn't honor the attorneys letters. They applied on to my credit when the attorney letter stated otherwise.

First of all the resorts that this company owns are absolutely beautiful and are a pleasure to stay at. The problem is with their horrible policies that they don't follow and then say that the written information in their confirmation is incorrect. I made a reservation at Villa Del Arco, Cabo San Lucas on December 5,2016. I called up the following day, December 6th to cancel as my wife has stage 4 lung cancer and cannot travel. The agent told me that there would be a $70.00 cancellation fee. According to the confirmation that I received "Rental Cancellation Policy: 30 days or more from arrival there is no cancellation fee." Our reservation was for Feb 9,2017. The agent told me that the confirmation letter that I received was incorrect. There is another paragraph that is a contradiction to the above in reservation confirmation. Cancellation Policy: Reservations cancelled are subject to a $70.00 rebooking fee. I'm not rebooking, I'm cancelling so that should not apply. So if you are thinking about buying a timeshare with this company, think twice. Once they have your money, they could care less about you.

I bought a time share at the Cabo San Lucas Plaza Las Glorias in 1994. I have used this contract just about every year until Resortcom took over management in 2010. Since 2010, resortcom erroneously and fraudulently forclosed on my contract. It took me 9 months to get my time share contract reinstated. I had to show proof (reciepts for maintenance fees) paid for 2004 through 2011. After admitting that I was wrongfully placed in collections, resortcom collections refused to release my contract until I paid an extortion fee, and late charges on fees that were paid. How ridiculous and unfair. After much diligence and persistance I reach the hotel on my week, to find out that the resort had rented out my 2 bedroom suite and nothing but a one bedroom rack room was available.
I could have rented the room for 55 per night, instead the maintenance fees and extortion fees made the cost over 125.00 per night. At the resort I was told I would be compensated towards next years fees. That didn't happen, instead the maintenance fees went up 50% for 2013.
So I hope that anyone that reads this blog, runs from Resortcom or any time share deal.
I you insist on buying a time share, LOOK in classifieds anywhere, there are hundreds of timeshares for sale (pennies on the dollar).

Resortcom said that the extortion fees would be credited to my account and applied to next years maintenance fees. That didn't happen