ResortCom is one of the worst, most inept and poorly managed companies I have dealt with and, unfortunately, is required for me to use as a Villa Group member (Villa del Palmar, Garza Blanca, etc.). I just got hung up on by one of their agents for pointing out how annoying it is that ResortCom requires you to verify all your personal info every time you call in which, in this case after giving it and getting hung up on, I had to give it all again, again, to the next agent who answered a minute later. Though it's not the agent's fault they have to require this info to get access to your account for "security" reasons, they are also completely unsympathetic to it.

Because of ResortCom's ineptitude and general apathy, they can't verify who you are with a pin, or voice recognition, or any other manner, but must robotically inconvenience you with verification of your name, address, phone number, and email, EVERY TIME YOU CALL, even if it's a minute later. Sometimes they'll even ask for your account number, which you just punched into the phone to get to the agent in the first place. After asking to talk to a manager about all this, I was told ( naturally), that it's very hard to get one, etc. etc. When I told the agent I'll leave feedback at the end of the call, she said it only rates her, not the system. IN OTHER WORDS… ResortCom could give a flying@#$& about your feedback, makes it impossible to comment or give specific information on continuing annoyances for their customers, makes talking to a manager an arduous process, and is in general a rude, obnoxious unchanging company to deal with. I really wish I didn't have to use them at all. Truly, if customers had a choice, this company would have been out of business a long time ago. That's a fact. Look at its ratings, BBB complaints, and online blogs that talk about how really horribly run it is and it's clear it wouldn't survive in the open marketplace.

BTW, this is just one thing this company does daily to annoy and disrespect its customers. For me personally, it also double-charged me my original purchase price of points to become a member back in 2019, showing incredible incompetence (and an early warning sign), took over 6 months of multiple emails to get refunded an overcharge at one of the resorts that the resort itself made impossible to resolve by dealing with them directly, and has no central billing office or corporate office to call or resolve billing or other issues with. There is no there there for members, and you are on your own as this organization has zero actual customer service or points of contact for paying customers to turn to. Like many organizations these days, you just have to put up with their b.s. To get the reservations you need or maintenance fees paid. They could, otherwise, give a crap about you. TERRIBLE COMPANY. Unfortunately, things will likely never change at this company as they are being propped up as the interface you must use to deal with the Villa Group. And, obviously, Villa Group and Tafer Resorts could care less if you have to interface with this sorry-assed organization to be a member in the first place. It's all very unprofessional, but that's how they want to run it— on the cheap.

I purchased my timeshare in 2005 in Cabo San Lucas at Villa Del Palmar thinking that the time share was in Cabo. I found out only when we arrived back home that they sold us a timeshare in their Puerto Vallarta location. I called them and asked them why they did this. I was told they had to because there were no timeshares to sell in Cabo and that it didn't matter which property was listed in my contract because I could stay at any of their properties. I argued that my timeshare was worth less because Puerto Vallarta is not as desirable as Cabo. I did get agreement on this point and was told that as soon as a timeshare opens up at one of their Cabo locations they would call me. Well, it's been 10 years and I'm still waiting for my phone call.
My other issue with them is that they charge fees for everything. If I didn't bank my week by September 1, I was charged a fee. If my maintenance fee was late I was charged a late fee. I even had some weeks that I couldn't use and they disappeared from my account. I had to pay almost $200.00 for each week to get them reinstated. All fees made up. Since this is not real property, the maintenance fee is not a loan so being late is not an issue. They operate in a bubble and get away with being theives. I'll give a great example of how they operate. I called them yesterday because I received an email about banking my timeshare week. Mind you that the email I received was on September 24, more than 3 weeks after the deadline to bank your week which is Sept. 1. I asked the person on the other end of phone about my weeks and which weeks needed to be banked. I was told my 2011 week needed to be banked to 2016 and that there was a $70.00 fee. I said but when I called in August to pay my maintenance fee and discussed my weeks nothing was said then about needing to bank this week. Nor was anything said a week later when one of my weeks was used to exchange with II. I asked which week is my oldest week and was told my 2011 week. I asked which week was used for the exchange in August. I was told the 2015 week. I was furious and asked why they did that. They responded with "I don't know". So, they use my 2015 week when they should have used the 2011 week. But then they wouldn't have been able to charge me the $70.00 fee to bank my week. I then made it clear that the email I received from them about banking my week came 3 weeks after the Sept 1 deadline and that this was disingenuous and a nefarious way of doing business. I was told that other emails did go out and the email I received was just a reminder. Prior to my phone call to them I searched my email account for all Resortcom emails and there was only one regarding banking weeks and that was dated September 24. What begs the question is this: Why aren't there any controls on companies like this? They continue to lie to and cheat people everyday to make Millions of dollars.

While on vacation in Cabo San Lucas in April of 2009, my wife and I attended a presentation at Villa Del Arco for a timeshare with ResortCom International LLC. We were not interested in buying a timeshare, but we were offered free tickets for some excursions if we sat though their "no obligation" presentation. This "brief" presentation was supposed to last approximately an hour. It ended up being a six hour long intense sales pitch with a woman named Patti M. We were frustrated that this was wasting the better part of a day, but they seemed pleasant at first and kept bringing us plenty of free alcoholic drinks. When it was finally over, we were sat down to discuss our options. We declined the offer to buy numerous times. But they lowered the price each time and eventually offered us what sounded like a good deal. When we finally agreed to make the purchase, we were rushed through a closing process and signed the documents in under 10 minutes flat. Little did we know that when we signed the contract for our "slice of paradise", we were also signing to be haunted by a financial nightmare with no end in sight.

The employees at ResortCom misrepresented the material facts pertaining to the contract during the sales presentation. They told us various things that have been proven to be false. As that information was used to make the decision to ultimately make this purchase, the contract therefore was entered into fraudulently. We were told that this was real property and that this would be a prudent and gainful investment as it would be profitable in the long run - just like real estate. The truth of the matter is that this isn't real property and in fact is time and therefore holds no value, is not an asset and is absolutely not a prudent and gainful investment. Patti also told us that we could refinance it when we got home at a lower interest rate. We later found out that no bank lends on timeshares as mortgages which proves that she was lying to make a sale.

Patti also said that if we couldn't use the time at the resort, we just needed to call the resort and that they would rent it out for us. This was a major part of why we decided to buy. Later, when we called the resort to use this service, we were told that it wasn't true and that we were responsible for finding our own renter! She also mentioned in her pitch that we could sell our timeshare for a profit any time we chose. Patti said that because we were buying in so low, that it wouldn't be an issue at all to sell this down the road. Three years later and we are still unable to rid ourselves of this nightmare.

We were also sold on the fact that we could use this to travel all over the world and would be able to see a castle in England, or whatever we desired. We have no interested in returning to Mexico year after year. What wasn't disclosed to us was that in order to travel to other resorts, we would have to be members of Interval International and that came with another fee. To then book something with Interval International brought to light yet another fee. So this entire concept of traveling anywhere at any time was an utter lie and fraught with undisclosed fees in a system that is oversold with zero availability based on our attempts to make reservations.

ResortCom also failed to mention that after our initial investment of thousands of dollars we would be stuck paying maintenance fees that continue to increase. This was never once mentioned in the sales presentation. Not only were the increases not disclosed to us, they have also gone up over 50% in the three years that we have owned the timeshare. Even worse than that, is the fact that it is impossible to book our annual week long vacation that we paid so dearly for. We found out that we had to book our stay a year in advance every time. Unfortunately, every time we called to make our reservation, the place was completely booked and we could never get in. Three years and thousands of dollars later and we still have not been able to use our timeshare!

The option to cancel was never pointed out to us. When we reviewed our contract when we returned home from vacation, we noticed that we had three days after signing to cancel. We found it interesting that the rescission period is so short that most people are still on vacation in Mexico when it runs out. We were and the last thing that we would have done while there is sit down and review the contract while on our short and hard-earned vacation.

It didn't take long for us to realize that this was a huge mistake. We were lied to and mislead from the very beginning. The Resortcom International representatives are manipulative and their practices are unethical. We have done everything we can to try to get out of our contract. Resortcom will not help us in anyway. For the first two years we kept up on our end of the bargain and paid the bills every month even though the company ignored us and we saw nothing in return. We eventually decided to stop paying in an attempt to make them take the timeshare back. We sent them a detailed letter explaining our situation. Instead, they sent us to collections and ruined our perfect credit.

Three years later and Resortcom has not only cheated out of thousands of dollars and destroyed our credit, but they refuse to acknowledge any of our complaints. We recently hired an attorney to help us with this matter, which has cost us more money on top of all the money we have lost.

We have also taken our complaints to outside agencies such as the Better Business Bureau and Profeco - Mexico's version of the BBB, designed to protect consumers against abuses or fraud by companies operating in Mexico. The BBB can't do much because the timeshare company is in Mexico and Profeco has not been in the least bit helpful even though it is their responsibility. It took them six months to respond to our first letter and when they finally did, they told us that there was not much they could do. Profeco is supposed to protect the rights of the consumer, but they have done nothing to help us. We are extremely disappointed with them.

We know now that this timeshare was a worthless investment. We can't use it. We can't sell it. We can't give it away. We have been met with so many restrictions, it is clear that this was never meant to be used, but to simply be sold and scam money from tourists. We are so frustrated and angry that we were roped into such a terrible scam.

At this point, we just want Resortcom International to drop the collections and take back their timeshare so we can restore our credit. We just want this nightmare to end.

http://resortcomripoff.weebly.com