Reservations.comReviews 2,949

I thought I was booking with the hotel I chose online. Somehow I was connect with reservations.com. I requested reservations for the hotel and the rep advised that the hotel was booked for that day so she recommended another hotel. I agreed to the recommendation. I was quoted a price and made the reservations. I asked about cancellation and the rep states no problem before check in, no mention of a cancellation fee. I confirmed reservations and hung up. I went to my account to find two charges on my card, neither the price I was quoted. Now I'm angry so I call them back for them to explain the charges. I was told that there was a $14.99 processing charge; my original quote didn't include taxes which the rep said it did because I asked her for the price with taxes. And oh, to cancel the reservations there is a $25 fee. Now I'm even more angry so I went ahead with the cancellation losing $40 and all because I didn't phone the hotel directly and this company's dishonest business tactics. Oh by the way, I phoned the hotel after I cancelled with reservations.com and yes they had rooms available. I've never dealt with such a dishonest, shady so called business in my life. They really shouldn't be allowed to be in business.

I booked with them twice. The second time they charged me about 35%over the room tate indicating that this is NY state tax and fees which proved to be false.
On the third time they rushed me to makr a booking with extra amount than announced. I told them that I will think of it, but agent was pushing to have the deal done. I insisted not to confirm the booking and went directly to the hotel. The hotel gave me the lower rate without the extra charges claimed by Reservations.com.
I am disappointed with their service and dishonesty.

As is listed in all the other complaints, thought I was talking to the hotel. Made the reservation, went there and checked in. The room had one bed (I made the reservation for 4 people and 2 queen beds). Of course the hotel person couldn't refund my card and had no phone number. We called reservation.com and they said they couldn't find where we had called. So we called our credit card company and explained what happened (thank heavens). With no documentation we would have been stuck paying anyway had we not called and told the credit card company right then. We are still fighting reservation.com to refund the credit card company and will file with BBB and every webbsite we can find.

I thought I was talking to the Golden Nugget as I asked and the person on the phone said so. I was on my cell phone in the airport and did not have access to this page... I made a reservation. Paid about $40 too much. And never received a receipt or confirmation. I was glad I had a reservation when I got to the hotel. But I am still trying to get a receipt. The website "manage your reservation" is useless and I have been on hold at least 30 min now. I don't think they intend to answer. I think this is a sham program. BEWARE

Just got ripped off by telephone agent. Thought I was calling Days Inn canada hotel directly instead it was a scam. All along she was quoting me prices but never once said it was US. Once booked it was non refundable. Wasn't until I received email confirmation after I was billed that it states US $! This is purposely done as they are trained to do so as I called more than once. I'll be disputing this fraudulent charge with my creditime card company who had guaranteed me I will get credited. Not an enjoyable start to a vacation. Canadians do yourself a favour stay away!

Omg, I wish I checked the reviews before booking with Reservations. Com
Tried to cancel my reservation and was on hold for 20 mins. Hung up and called back... on hold forever. Finally got someone and filled them in about my request. And then, wouldn't you know it. On hold again for 20 mins at which point I called back again. Finally got to a point where I assumed everything would be taken care of. At which point the guy on the other end tells me that I can't cancel because the hotel would not allow it... Strangely enough, I called the hotel first and they were in the process of cancelling my reservation when they tell me that reservations. Com will not allow them to make a refund and that I had to go through them. And that's exactly what I told the guy on the phone at reservations.com. So now he says that he would have to contact the hotel himself to talk to the manager. I was willing to make it a three way call but he didn't want any part of it. Anyways, he said he'll do his best but it may take awhile, awhile as in two days after my reservation. Obviously he had no intention of getting me a refund. Learned my lesson. Unfortunately it cost me $200. What a bunch of knobs.

I made a reservation using my phone because I was moving and did not have computer. They charge your credit card as soon as you book which was something that I was not use to and didn't realize it occurred. No confirmation e-mail with cancellation policy ( and by the way I tried to get one on the website no luck. Did chat and they would not provide me with one either) just a text from a random number stating that my reservation was confirmed with hotel name and date but nothing stating from reservations.com. I actually had to add on two days so I went searching for my reservation. Nothing in e-mail. Phone text with no leads as to who I booked with. Checked into hotel two days earlier and told them that I needed to cancel the reservation that I had on Wednesday and they stated that I did not have a reservation for Wednesday to Friday so I felt I was ok.
Check Visa statement mid month and found out that my reservation was with Reservations.com. Contacted them explained situation, sent paid receipt and told I was to hear back from them in 7 to 10 business days. Initial contact 17 July called back 15 August because I heard nothing. Filed a fraudulent claim with credit card company today.
Best advice is to stay away.

Esta empresa es un fraude. Llame un lunes para reservar una habitación en el grand hyatt tampa bay y pagué por desayuno y habitación con vista a la bahía. Me llamó la atención q dos dias después no me habían enviado correo de confirmación, pero si me habian cobrado toda la cantidad, asi q volví a llamar. Despues de mas d media hora en la línea la persona q me atendió no encontraba la reservación, me pusieron en espera otra vez y al rato me dicen q mi reservación ya estaba hecha. Solo para confirmar le digo a la persona - entonces tengo habitación con vista a la bahía y desayuno- ahi es donde me dice q no estaba incluido el deayuno, le digo q como es posible si cuando reservé pedí desayuno. Me dicen q no podían hacer nada q en el precio q ya me habian cobrado no estaba incluido el desayuno. Terminé cancelando y llamando directamente al hotel donde en seguida me dieron lo que quería. Mi consejo, no reserven a traves d páginas, LLAMEN DIRECTO AL HOTEL. Además está pagina cobra un cargo de 14.99 dice q por su gestión, CUAL GESTIÓN? Si hacen todo mal para estafarte tu dinero.
QUE ALGUIEN LE CIERRE LA PAGINA PARA QUE NO ENGAÑEN MAS A LOS CLIENTES!