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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to use, fast and convenient, will use this online service again
Thank you for taking the time to leave us a review, Darlene. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Convenient and efficient, hotel in perfect location with luxurious amenities
Thank you for taking the time to leave us a review, Thomas. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Looking forward to have a short rest before
Leaving on our vacation!
Thank you for choosing to book with us, Rocco. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Reservation was quick and easy to complete. The accommodation type needed was easy to find.
Thank you for taking the time to leave us a review, Ronda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for taking the time to share your feedback regarding the booking process, Scot. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Website is very easy to use. Only additional information on the amenities would be helpful. Pool, spa, workout room?
Thank you for taking the time to leave a review, Sheri. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to book online and quick! Received my confirmation text and email right away.
Thank you for taking the time to leave us a review, Michelle. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Good service and pretty easy for make, have attended return quickly
Thank you for taking the time to leave us a review, Liu. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for taking the time to leave us a review, Centa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I think we love the hotel We stayed in La Quinta throughout our life. And we like the hospitality there. It's a very nice place.
Thank you for choosing to book with us, Frank. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very easy to navigate didn't have any issues booking a room or receiving my confirmation email
Thank you for taking the time to leave a review, Jennifer. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I can not find a way to reserve a handicap room. Help! I need a step in shower and a lower floor.
Thanks for your review, Billie. You might want to contact the hotel directly for a specific room, but we can definitely put in a request for you. Please feel free to contact our escalations team at support@reservationdesk.com.
Site was fast and easy to book. Don't have anything further to add
Thank you for your review, Darlene. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
This is the first time I will have stayed at your Lodge. Will be happy to comment post our stay.
Thank you for choosing to book with us, Nancy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you for taking the time to share your feedback regarding the booking process, Marion. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very easy to use site, efficient. Clear graphics and user friendly on iPhone.
Thank you for taking the time to leave us a review, Katherine. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This outfit sneaks into your reservation unknown to you and books you at a much higher rate (40%) than you would get going direct like you think you are. Then their customer service (offshore of course) cannot help you and hangs up after a long wait in line. I am reporting them to our dept of consumer affairs for the state. BEWARE OF THESE FRAUDS!
Thank you for your review, Brian. Reservation Desk is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our rates are updated frequently and can be lower or higher than the hotel's rates, depending on when the room is booked. We apologize for any confusion. Please feel free to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Never been there before so have no experience. Don't ask for a review prior to check-in...
Thanks for your review and feedback, Becky. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Website works great. We feel like we know what to expect.
Website was easy to navigate, was able to reserve my room in under 5 minutes.
Thank you for taking the time to leave a review, Terri. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, John. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.