Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I got my confirmation just fine. Everything went great. We are busy traveling thru and we are holiday inn members so that is why we booked there.
Was pleased with the ease of booking our trip. Form was very easy to fill in and book our room.
Thank you for taking the time to leave us a review, Cindy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Website easy to navigate - and, may I add that the price is very reasonable - thank you for great customer service.
You're welcome! Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This site is misleading. Within 30 minutes of making the reservation we had to cancel the reservation. We received our refund, and it was short $17.99. It was never disclosed to us that a fee would be charged.
Thank you for your review and feedback, Thomas. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!
It was a very easy and user-friendly system. The cost is lower than the other nearby hotels.
Thank you for taking the time to leave a review, Wilhelmina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I logged on to book a room and I was finished in no time! This is the first time I've used this service and I must say that I am quite pleased!
Thank you for leaving a review, Willie! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
It was easy to find and use. Not complicated and very quick. Thanks
You're welcome! Thanks for your review, Keith. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Worked fine. I changed my trip so had to do a cancel and then rebook. Would been nice to have a change reservation function.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Simple easy and direct. Better than a phone and I was given options
Thank you for taking the time to share your feedback regarding the booking process, Donald. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very clear and easy. Dates are easy to input (if not using your phone with the website.) Otherwise,
Works just fine.
Thank you for taking the time to leave us a review, Deanna. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was easy to get a hold of someone and they were vert pleasant.
Thank you for taking the time to leave us a review, Jeffrey. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I thought I was on the Actual Hyatt website. Later I found I could get the same dates for $100.00 less than on Reservationdesk
Thank you for your review, Jeffrey. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. As an online travel agency, we receive rates directly from our hotel partners and are required to supply rates as provided. Room rates are dynamic, and they may fluctuate based on demand and availability. Please rest assured that at the time of booking, you received the best rate available. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
Highly recommended. Friendly, fast, clean and cozy. My family and I had a good night's sleep while traveling from CO to VA. Safe area and well lit. Complimentary breakfast was tasty and well kept by the manager.
Thanks for your review and feedback, Chanthon. We would love to know more about your booking experience with us. Your feedback regarding the reservation process is extremely valuable as it helps us continually improve. If you need further assistance or have any questions, please contact our escalations team at support@reservationdesk.com. We’re here to help!
Very easy to go through the process. It took less than 10 minutes
Thank you for your review, Catherine. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The young lady at the front desk was very nice but the room we were changed to on the third floor was very dusty and the remote control was about to fall apart, we had to be careful and then it switched to game remote which we had a difficult times getting back to where we could see regular television. The walls in the bathroom by the bath tube was very rusty and needed a repair very badly. The walls looked as if someone smeared some brown substance on the entrance wall and there was only a fourth of toilet paper on the roll which was left on top of the holder without any extra paper we had to go to the front desk and ask for some which she gladly did. I'm not sure if the cleaning people were in a hurry or what but you could write your name on the tables which is how dusty it was. Over all our stay was not that pleasant at all and the breakfast was over cooked sausage links and no boiled eggs all scrambled and only juice was apple or OJ and coffee that was too strong.
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel, Reba. Our platform is Reservation Desk, and we are an online travel agency that books reservations for over 200,000 hotels worldwide. We recommend addressing your issues directly with the hotel’s management or staff since we are not affiliated with the hotel. We hope you enjoyed our booking service and would love to know more about your experience booking with us. Please feel free to contact our escalations team at support@reservationdesk.com if you need assistance.
It was simple and fast to book our reservation for our upcoming vacation.
Thank you for your feedback, Donna. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Quick, easy and fast! We hope to enjoy a nice trip to the Coaches Conference & looking forward to a wonderful restful stay!
Thank you for choosing to book with us, Tyler. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
After initially putting my information in I got an error 500 for some reason and had to do it all again.
I have been charged twice for the same room
Thank you for your review and for bringing this to our attention, Jeffery. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your feedback is invaluable, and I will make sure to share it with our development team to ensure we improve the user experience. If you need further assistance with your reservation or have additional concerns, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Hotel registration was very good. No other comments. Thank you.
You're welcome! Thanks for your review, Cetta. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Rates displayed are not representative of actual charges.
Thank you for taking the time to review us and provide feedback, Grant. Your insights are incredibly valuable and greatly appreciated. We understand your concern about how our rates are displayed on our website. Thank you for bringing this to our attention. We take customer feedback about the booking experience seriously so we can continually improve our process.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Nancy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!