Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy and not complicated. I would do it again, when we go to visit family in Toronto.
I have always stayed at this hotel whenever I am town for the last two years because the staffs are very courteous including the security guy and the facility is very clean
Thank you for choosing to book with us, Bamidele. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I met A guy in the lobby that works for Hilton named Peter,very pleasant and accommodating man
Employees very helpful, showing the rooms and the availability
Thank you for taking the time to leave us a review, Laura! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very good, ease of use. Would recommend to others as a great platform.
Thank you for taking the time to leave us a review, Ron. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking! Also, thanks for recommending us!
Your service did not state the additional hotel fees until after the payment was made.
Thank you for your review and feedback, Eric. We understand your concern about the hotel fees. The information regarding taxes and fees is found on the checkout page. For all bookings, we require acknowledgment of the rate, taxes, and fees before the reservation can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!
Fast and easy online process, better pricing than the competition down the street.
Thank you for taking the time to leave us a review, Mark. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
We booked our annual summer trip to Lake Chelan with a two-day side trip to Leavenworth and as usual are staying at the Bavarian Lodge. We booked our lodging reservation via the hotel web site and it was all very easy, even for a senior citizen. Thanks!
You're welcome! Thank you for taking the time to leave us a review, Stephen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy to book the room online. I hope all goes smoothly because I need a little relaxing fun.
Thank you for taking the time to leave us a review, Dale. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
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Thank you for leaving a 5-star rating, Piotr! We look forward to your next booking with us!
Love this place! The room, the location, the staff, and of course the bar when we return from fishing!
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The booking site was user friendly. It took minimal time to search and book the room.
Thank you for taking the time to leave a review, Noemi. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I need a copy of my paid receipt please. Hilton states it has to come from you.
Thanks for your review, Donald. We would be happy to resend your receipt. If you have questions or need assistance, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
Quick and clear step-by-step process to get exactly the reservation I wanted.
Thank you for taking the time to leave us a review, John. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very straightforward and user-friendly. Would use again!
Thank you for taking the time to leave us a review, Isabel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was easy to book and find the room that I wanted. I can't really say anything about the hotel I have not been there yet.
Thank you for taking the time to share your feedback regarding the booking process, LeAnn. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
Problem-Free! This system didn't keep me guessing.It led me to the next step with the success that I needed.
Thank you for taking the time to leave us a review, John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Quick and easy! Got the room I wanted! And a good deal to boot!
Thank you for taking the time to leave us a review, Tammie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good service! Having to use 50 characters to express my experience is a bit much however.
Thank you for taking the time to review us and provide feedback, Thomas. Your insights are incredibly valuable and greatly appreciated.
Easy to use. Quick no messing around with dates like other bookings we've made before.
Thank you for your review, Mallory. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy on-line registration. All needed information was readily available. Prompt confirmation received.
Thank you for taking the time to leave us a review, Christa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Jocelyne. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!