Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to reserve but pictures of the room were not very clear
Quick and easy. Hopefully will be a good stay with a great experience.
Thank you for your review, Karen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Fast and easy and would book again and tell friends to do the same. Very convenient and fast. Highly recommend this to all.
Thank you for your feedback, Diann. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking! Also, we appreciate you recommending us.
Everything was user friendly. I did receive multiple confirmation emails regarding my stay.
Thank you for taking the time to share your feedback regarding the booking process, Jordan. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to make reservations and no complications. Quick and I receive confirmation within seconds of registration
Thank you for leaving us a review, Bonnie! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very easy experience. Until I get to the hotel. The lady at the desk says we canceled your reservation. I asked why? When I just talked to someone that I was onthe the way and she confirmed it. The reason I was given was that no one checked out because they extended their stay and they had to canceled 17 people. She stated she was standing there while her coworker was talking to me on the phone and told her to tell me that they had to cancel and she walked away, thinking she told me. I was very dissatisfied by this. My husband and I tired from driving from Atlanta, GA to St. Louis MO. No where to lay down. I had to find another hotel and payed a higer price that whatI spent using you all. I talked to one your reservation about this situation and she said I will be refunded. I would to suggest you take them off of your list. It seems to an extended stay place. Did not look like a Red Roof inn product. Police was station in the parking lot. People hanging out the window. Thank you in advance with this situation.
Teresa, we’re sorry to learn about the issues you encountered when you arrived at the hotel, and we sincerely apologize for any inconvenience caused. Thank you for bringing this to our attention. While occasional mistakes can happen due to technology or human error, we are committed to resolving your concerns as quickly as possible. If you need further assistance, please don’t hesitate to contact our customer support team at support@reservationdesk. Com. We’re here to help!
Booking was smooth. Easy to choose my choice of rooms. Insert the personal details and I was done. I instantly received my confirmation.
Thank you for taking the time to leave us a review, Denise. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Excited to come stay and see what gatlinburg. Not familiar with booking online so you're help is appreciated
Thank you for choosing to book with us, Jay. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
My experience was with making online reservation - no problems.
Thank you for taking the time to leave us a review, Cheryl. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It was nice experience fast and easy very happy and satisfied thank you
You're welcome! Thanks for your review, Christopher. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Pretty easy booking on line
Just hoping I booked the right room
Thank you for taking the time to leave a review, Joan. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It was very good. Easy to navigation and understanding and book. Thank you
Thank you for taking the time to leave us a review, Tracey. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Nice hotel best one to be at in Saskatoon by far will be staying at this hotel everytime
Thank you for choosing to book with us, Justin. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great everybody was very helpful. I don't know what else you want me to say you said I have to say 50 characters all I can say is everything went smooth thank you.
Thank you for taking the time to share your review with us, Kent. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Booking was super easy! I just did not see a section for the Marriott rewards.
Thank you for your review, Lynn. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in.
Just be careful, when it states fully refundable, it dues not include the booking service fee of $18.
Thank you for your review and feedback, Dario. We understand your concern about the nonrefundable service fee. The information regarding the service fee is found on the checkout page. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed.
The booking process was very easy, and it was fast and efficient,
Thank you for your feedback, Tracy. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
That was a last minute booking. That was fast and effective 🥰
Thanks for your review, Alain. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Reservation was Smooth and easy
And it has a pool with salt water with a hot tub. Main reason for staying here with my 6 yr old son
Thank you for taking the time to leave us a review, Mitchell. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Nice and informative. Explaining everything about reservations
Thank you for taking the time to leave us a review, Tammy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Rachel. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationdesk.com. We’re here to help!