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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Online booking was seamless. Very easy and user friendly. Thanks!
Thank you for taking the time to leave us a review, Nathan. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Reservation counter is a quick and efficient way to make a reservation.
Thank you for your review, Carol. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy and convenient to reserve a room. A no hassle experience. I needed to book a room and booked it. It was that simple.
Thank you for taking the time to leave a review, John. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
This was an easy reservation for online reservations. Thank you.
Thank you for taking the time to leave us a review, Judith. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to reserve, easy to use. Easy all the way around. Simple
Thank you for taking the time to leave us a review, Heather. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy. I dislike it when I take the time to provide feedback and are dictated to how many characters need to be used.
Thank you for taking the time to share your feedback regarding the booking process, Thomas. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy and quick. Efficient especially since I've stayed there many times. I'll keep coming back!
Thank you for your review, Steven. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
User friendly and easy to access for my booking. Efficient and convenient.
Yan, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Reasonably good. Wish the taxes were displayed up front to avoid shock at overall price at the end.
Thank you for taking the time to review us and provide feedback, William. Your insights are incredibly valuable and greatly appreciated.
Fast reservation. Needed a room quickly to visit Granddaughter.
Thank you for choosing to book with us, Ginger. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Website is easy to navigate. Pricing is fair compared to other facilities in the area
Thank you for taking the time to leave a review, Daniel. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to make the reservations. Fair pricing. Good Location
Thank you for taking the time to leave us a review, William! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy to make this reservation for my stay in PA this weekend
Thank you for your review, Joseph. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I really appreciate the excellent service. Great online service. Thank you. Look forward to my stay.
Thank you for taking the time to leave us a review, Shauna. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
My money was sent to a third party to pay the hotel. The virtual credit card from the 3rd party was denied. I would like a refund.
Thanks for bringing this to our attention, Mark. I will follow up with you about your experience. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Fast and easy process to book a room, the web site have good rating and reviews, that many it easy for to choose the his hotel.
Thank you for taking the time to leave us a review, Genell. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Simple reservation process. The ease of booking for the FIME show with no stress for 3 people to attend was a nice breath of fresh air..
Thank you for taking the time to leave us a review, Fond. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The booking was very easy going. Had no issues, and no hang time
Thank you for taking the time to leave a review, Deborah. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very easy to maneuver through. It was the link for reserving from the hotel website.
Thank you for taking the time to leave a review, Davina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!