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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Booking was okay but I was confused with the follow up email to confirm
Muy buena ese hotel me encanta. Esta es la segunda ves que nos quedamos hay
¡Gracias por reservar con nosotros, Marcos!
The wait when I called back to correct my reservation was long but effective
All was taken care of.
Thank you for taking the time to review us and provide feedback, Lisa. Your insights are incredibly valuable and greatly appreciated.
I am staying in lake charles for a concert. Website looked good and it also offers a shuttle back and forth to the venue where we will be going.
Thank you for your review, Thelma. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay and the concert!
Reservation counter makes it easy and efficient to reserve a room.
Thank you for taking the time to share your feedback regarding the booking process, JoAnn. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Reserving was straightforward. No problems and confirmation came quickly.
Thank you for taking the time to leave us a review, Patricia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I booked 1 room for 4 days, after completing the booking I received 2 confirmations by email with 2 different itineraries, it looked to me I was charged double, hopefully it was corrected.
Thanks for bringing this to our attention, Victoria. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
My confirmation was quickly received and very informative.
Thank you for leaving us a review, Garry! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very easy to make the reservation - no issues. Will use again in the future
Thank you for taking the time to leave us a review, David. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to book. Been there before and hotel is very clean. Staff is very friendly.
Thank you for taking the time to share your feedback regarding the booking process, Lanie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Making the reservation was very easy through reservation counter.
Thank you for taking the time to leave a review, Tonya. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Was smooth but would have like to know what room we are in to help plan our trip with others.
Thanks for your review and feedback, Joseph. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
Quick and easy to use. This is a great rate and a convenient location
Thank you for your review, Carmeta. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
No discount offered to a regular customer.
Somewhat disappointed with the given experience
Thank you for taking the time to review us and provide feedback, Debbie. Your insights are incredibly valuable and greatly appreciated.
Not sure how I'm supposed to rate this until we actually check into the hotel. The online process was pretty seamless….but the real test will be when we show up at the front desk in July. Will THEY have the reservation? We will see, won't we?
Thank you for taking the time to share your feedback regarding the booking process, Laurence. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! We hope everything goes well with your stay.
It was very good experience, and it was easy to completely the booking process
Thank you for taking the time to leave us a review, Zahraa. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy reservation process, quick and easy booking
Thank you
Thank you for your review, Marc. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I found the web site easy to navigate and to book a room
Thanks for creating this option.
Thank you for taking the time to leave us a review, Gayle. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy reservation. Did not show how many beds were in room though.
Thank you for taking the time to leave us a review, Jimmy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was extremely easy to make my reservation. My skills are limited with online maneuvering, but I had no trouble viewing and selecting a room.
Thank you for taking the time to leave us a review, Mona. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your feedback regarding the booking process, Leah. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!