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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy and immediately available. I appreciate the simplicity of the reservation process.
It was good! I got confirmation right away. Helpful and reliable.
Thank you for leaving us a review, Michell! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
My only question is regarding parking. I need that but couldn't find a place to reserve parking.
Thanks for your review and feedback, Deb. Please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
Very satisfied with the customer service for this reservation.
Thank you for taking the time to leave us a review, Matt! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I booked online. It was a simple process and I received my confirmation right away.
Thank you for leaving us a review, Ruth! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I really had a great experience since it did not take me that long to make the reservation and recive my confirmation number
Thank you for taking the time to leave us a review, Andrea. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Fast easy reservation. Didn't have to do a bunch of unnecessary clicks. Very simple
Thank you for your review. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Website for Ramada was quick & easy but I think service fees for rooms are too high
Thank you for taking the time to review us and provide feedback, Barbara. Your insights are incredibly valuable and greatly appreciated.
Absolutely wonderful and super easy to book online. Got my confirmation number right away.
Thank you for taking the time to leave us a review, Judy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I made the reservation for 2 rooms and i would like to have some kind of reassurance that my rooms will be in close proximity to each other for me and my family
Thanks for your review and feedback, Chris. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
This was a very efficient method to make a reservation and receive almost immediate confirmation.
Thank you for leaving us a review of the booking process, Jeffrey! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy to use; efficient. Was quick process. Provided what I needed.
Thank you for taking the time to share your feedback regarding the booking process, Deb. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
You are not getting it so let's just be done with it. I'm tired of everyone wanting a ost on the back for just doing their job. That should be 50 noe
Thank you for taking the time to review us and provide feedback, Patricia. Your insights are incredibly valuable and greatly appreciated.
Quick and easy to make the reservation online as opposed to calling.
Thank you for taking the time to leave us a review, Denise. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I had no issues! Was easy and I felt like I did exactly what I wanted to do.
Thank you for taking the time to leave us a review, Emery! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy experience & happy with the results. I had no idea I was using this website I'm going here for a wedding
Thank you for taking the time to leave us a review, Michael! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The process was quick and easy! I like using this because it allows you to use Affirm
Thank you for taking the time to leave us a review, Deborah. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
The staff was very friendly and the hotel was very clean.We enjoyed the pool and breakfast was delicious.
We truly appreciate your business and are grateful that you decided to book with us, Rene.
Quick and easy! Navigation was great and had no questions I needed to ask to get where I needed to go.
Thank you for taking the time to leave a review, Stephen. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I am still confused as to why my reservation and consequent confirmation went through reservation counter as I was on the website for Holiday Inn Express to make the reservation. Therefore, I was concerned when I didn't get the confirmation immediately and believed this to be a scam.
Thank you for your review, Louise. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, James. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!