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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave us a review, Rose. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was fine and worked well for booking i have no complaints...
Thanks for your review, Kevin. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
All questions were answered thoroughly And information was correct. All I's were dotted and t's crossed.
Thank you for taking the time to leave us a review, Carlos! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was quick and easy to book. Had all the information I needed.
Thank you for your review, Jonathan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
With a little bit of searching on the hotel's website, I found just what I was looking for in a family trip to Chattanooga.
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Excellent, very efficient and no issues getting our reservation confirmation for our stay
Thank you for taking the time to leave us a review, Grant! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Great Experience….ease of booking was smooth………………………………………………
Thank you for taking the time to leave us a review, Geoff. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Good and exceptional. Easy to use. No hassle and was able to be efficient
Thank you for taking the time to share your feedback regarding the booking process, Tracie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The best, easiest reservation ever. Absolutely do it again.
Thank you for your review, Crystal. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking our stay was quick with easy to follow instructions.very easy
Thank you for your review, Kenneth. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking our stay was quick with easy to follow instructions.
Thank you and great assistance it's easy for making the booking and it confirms right away
You're welcome! Thanks for your review, Maria. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
No problem in making the reservation. Looking forward to the reunion and hope the rooms are great and the employees are friendly.
Thank you for choosing to book with us, Rhoda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I am not a technical person, I'm old school, call the hotel, make a hotel reservation by phone with a human being and be done. I simply went to the hotel website, and ended up saving $40 on my reservations and it took moments to book my stay. All a last minute getaway planto return to the place my heart calls home!
Thanks for your review, Kim. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
We stayed at this Best Western location twice in 2023 when we were having a surgical procedure done. We enjoyed our stay both times. Friendly staff, clean spacious rooms.
Thank you for choosing to book with us, Terry. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Piece of cake going to the website. What's there to explain.
Thank you for taking the time to leave a review, Christopher. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to book a room and pay in-full. Extremely helpful!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The responsive information was clear, helpful and understandable.
Thank you for taking the time to share your feedback regarding the booking process, Norman. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
This was the fastest reservation I've ever made. Booking online is so convenient.
Thank you for taking the time to leave us a review, Mario. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Clicked on call link for better prices and it loads the online deals. Many options for great prices.
Thank you for taking the time to leave a review, Tiffany. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Luther. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!