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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This we'll be out second time this year, we always look forward to coming back to your hotel.
It was quick and easy. Was able to reserve the room without any issues
Thank you for your review, Olivia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It helped me book a hotel, that's pretty much all you need to know.
Thanks for your review, Joshua. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
User friendly as I am not technically inclined. Had no issue.
Thank you for taking the time to leave a review, Devra. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The reservation went smoothly but I am annoyed that I have to write a review of at least 50 characters.
I hated getting suckered into reviewing transactions
Thank you for taking the time to review us and provide feedback, Susanne. Your insights are incredibly valuable and greatly appreciated.
Easy to make reservations and enter all information. And to get my room. Just don't like added fees
Thank you for taking the time to review us and provide feedback, Ronnie. Your insights are incredibly valuable and greatly appreciated.
Easy to make reservations and enter all information. And to get my room
It did not take 10 min. I am going to a wedding.
Thanks Brian V.
Thank you for your review, Brian. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was fine. The web site worked just fine. I would let other people know.
Thank you for taking the time to leave us a review, Kevin. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The website is simple and straightforward. I was able to choose the type of room that I needed easily.
Thank you for taking the time to leave a review, Joanne. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I will be able to give a better review once my reservation occurs next month. I thought I was making a reservation directly with the hotel. In the past (with www.hotels.com) I had a bad experience but am hoping that this one works.
Thanks for your review, Margaret. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was simple to make my reservation online. I would recommend this site to others.
Thank you for taking the time to leave us a review, Angela. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to follow and got the confirmation quickly. Heading to north dakota from washington state
Thank you for leaving us a review, Barbara! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I was able to book a last minute trip to Idaho at a wonderful lodge.
Thank you for choosing to book with us, Roobert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
No, thank you. It is very interesting that you set up your survey with a needed response.
Thank you for taking the time to review us and provide feedback, Cynthia. Your insights are incredibly valuable and greatly appreciated.
The base rate was reasonable, but the taxes and fees added up to an additional 57% of the original rate! I will be very careful about how I make my reservations in the future.
Thank you for taking the time to review us and provide feedback, Victor. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
User friendly system, even though I had to cancel and reserve a different night; it was taken care of in the same 24-hour period.
Thank you for taking the time to leave us a review, Julia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I was not sure that this Reservation Counter was part of my getting a hotel room and whether or not there was an affiliation with Hilton and/or Doubletree. In the end the reservation is valid, and the process simple.
Thanks for your review, Richard. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Somewhat hard to understand Agent. Would rather talk to someone at the hotel.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Making a reservation was very easy. Everything was very clear.
Thank you for taking the time to leave us a review, Barbara. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Company were willing to give back a portion of my money since I had to cancel due to a family emergency
Thanks for your review, Bonnie. We truly appreciate your business and are grateful that you decided to book with us.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Sue. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!