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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Room was $159 per night. "Tax Recovery Charges & Service Fees" $38 and "Service Fee" (again?) $16. So fees are $54 dollars or 1/3 of the room rate. I'll neve use this service again.
On the previous email a guest list was mentioned.
I plan on bring one guest with Me & have booked a room for a few days.
Thank you for choosing to book with us, Don. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Five minutes is all it took to book our room and it was done. Thanks
Thank you for taking the time to leave us a review, Donna. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Agent was very helpful, he answered all of my questions to my satisfaction. I appreciate that my reservation was so easy to book. My wife usually does this stuff but she was unavailable.
Thank you for taking the time to leave us a review, John. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Easy to navigate online reservation. Booking was a breeze.
Thank you for taking the time to leave us a review, Marie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Smooth reservation and ease of booking A+++++
Willl definitely book and stay here again m!
Thank you for taking the time to leave us a review, Brandon. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Was easy to make a reservation...no hassles...quick and easy.
Thank you for your review, Barbara. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Good place to stay and spend a few nights. Clean an good service
Thanks for your review, Ramon. We truly appreciate your business and are grateful that you decided to book with us.
I went online and made the reservation in less than 5 minutes.
Thank you for taking the time to leave us a review, Walter. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Holiday Inn Express does not offer continental breakfast. It was a mistake to make this reservation.
Thanks for your review, Gary. Please let us know more about your booking experience with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
It was a simple, and easy process! I was done in ten minutes!
Thank you for your review, Krista. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I'm paying more than I want. I made a reservation online with a 3rd party company. We live in Door County. So about 2hrs 45 mins. We were going to High School State Championship for trap shooting. The Expedia company booked us in Jefferson, WI. At a hotel chain I love and the help need us as well by not charging me at all. I was not able to speak to anyone to make sure we are staying where we think. The reason It saved us is because It was easy to book online. Had a room and is 3 star hotel really worried we were going to pay way to much for motel that isn't clean.
Thank you for taking the time to review us and provide feedback, Catie. Your insights are incredibly valuable and greatly appreciated.
I was able to book a room by following the instructions, so happy with the booking experience.
Thank you for taking the time to leave us a review, Pamela! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Website was easy to use. Was able to complete my booking for corporate travel with no issues.
Thank you for taking the time to leave a review, Leo. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Good. But not good to force me to leave more than 50 words I dont have much to say
Thank you for taking the time to review us and provide feedback, Laya. Your insights are incredibly valuable and greatly appreciated.
It was very easy to book my room. I feel that it was safe and reliable. It was great!
Thank you for taking the time to leave us a review, Katrina. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was easy to book a room. Always best not to feel frustrated, right?
Thank you for taking the time to leave a review, Barb. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I got duped into using this reservation and when I wanted to change the reservation I was tolk I cannot make any changes. I think it is deceptive and should be reported for poor business practices.
Thanks for bringing this to our attention, John. I will follow-up with you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy on computer, found our rooms and booked it. Thank you...
You're welcome! Thanks for your review, Kendra. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very good, like to book with Reservationcounter.com. Very easy and convenient.
Thank you for taking the time to leave us a review, Edwin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review us and provide feedback, Winston. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. We also charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.