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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This website is a scam. I was under the impression of booking directly through Doubletree Lisle hotel and found my reservation under this website once I received an email confirmation. The hotel had no record of this reservation, suggested to call Priceline who also had no record of the reservation. When I called RC directly, they did not accommodate at all and just took our money. I needed to simply change the dates and would have paid an extra fee if needed but they refused to help at all and refused a refund or credit. This website is not to be trusted and needs to be reported. They deserve NO STARS
One thing was missing: the name and address of the hotel we booked.
Thank you for taking the time to review us and provide feedback, Linda. Your insights are incredibly valuable and greatly appreciated.
I received the best service to do my reservation. And I recommend to other people as well
Thank you for taking the time to leave us a review, Alene! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Thanks for recommending us!
Good I stayed there before and easy and fast to get to airport
Thank you for choosing to book with us, Melissa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I found the hotel rate I will looking for. I hope it is available when I arrive at the hotel.
Thank you for taking the time to leave a review, Stephanie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I booked this online and it was easy peasy!. Looking forward to a few days on the beach this fall.
Thank you for taking the time to leave us a review, Patricia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Love this hotel, always friendly. I have spent at least 10 weeks at the Rosen Centre
Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very good on the reservation. I was able to secure a room easily
Thank you for taking the time to leave us a review, Todd! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Had a very good experience with my reservation. Thanks!
Let see when I check-in.
Thank you for taking the time to leave us a review, Jason. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easiest way to go! Hoping that when we arrive at our destination the check in will be just as easy!
Thank you for taking the time to leave us a review, Allen. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to navigate and told me everything I needed to make a decision.
Thank you for taking the time to leave a review, Sandra. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was ok and I would of preferred to.book directly with the hotel
Thank you for taking the time to review us and provide feedback, Brandon. Your insights are incredibly valuable and greatly appreciated.
Didn't realize I'd be charged an additional, non refundable, $15.99, for making a reservation.
Thanks for your review and feedback. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Fine. Easy booking. Thanks. The service fee should have been disclosed beforehand with booking.
Thank you for taking the time to review us and provide feedback, Thomas. Your insights are incredibly valuable and greatly appreciated.
Usually stay there and will continue to do so when in Portland. I like the location
Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far so good. I did have to type in the name of the city in which I reside when I typed in my billing address.
Thank you for taking the time to leave us a review, James! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very friendly place nice quite clean rooms. Nice little place to get a drink or food in the evenings.we enjoyed our stay!
Thanks for your review, Deanna. We truly appreciate your business and are grateful that you decided to book with us.
When I chose something, the site went away so I had to start over 4 times.
Thank you for your review and sharing your experience, Jo. We're sorry you had some trouble with our website. We appreciate your feedback.
Fairly easy to navigate. I have been a Hilton Honors member for many years, therefore have few unwanted surprises. The reservation site does keep adding things and is a but more time consuming.
Quick and easy. However, this survey should not have to meet a character limit
Thank you for your review, Scott. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The site is easy to use and form is quick to complete. Information was clear and concise.
Thank you for taking the time to leave a review, Stephanie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager