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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I found making my current reservation to be very easy and simple. It took me less that three minutes to complete.
Easy and quick first website that came up nothing else to say
Thanks for your review, Raymond. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Web site was straight forward and easy to use and add all the information needed
Thank you for taking the time to leave a review, Leo. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy! Descriptions of the rooms was very informative.
You're welcome! Thank you for your review, Calvin. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking was fine. I have nothing more to add to my comments. This process is extremely annoying.
Thank you for taking the time to review us and provide feedback, Derril. Your insights are incredibly valuable and greatly appreciated.
Easy to use. Results as expected. Would use again if needed.
Thank you for taking the time to leave a review, Loren. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy portal for reservations and i've stayed in this hotel before and it was an easy decision to set up the account for future reservations.
Thank you for choosing to book with us, Paola. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy to find and book the room I wanted. Good user interface not overly complicated.
Thank you for your review, Joyce. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking was fast and easy over the internet. Glad I was able to book a hotel with affordable rates in such short notice!
Thank you for taking the time to leave a review, Aimee. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I always prefer to book my own reservations, so with Reservation Counter, this was a quick and easy process.
Thank you for your review, Brenda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I have not come to stay yet. I will be there in July. The website was very easy to look through. It was nice to see each kind of room that was offered and to also see pictures of the room.
Thank you for taking the time to leave us a review, Darlene. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
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We truly appreciate your business and are grateful that you decided to book with us, Tamara. Please let us know more about your booking experience with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
My reservation experience is absolutely flawless! Not sure if this is a glitch, as I usually have to make a follow-up phone call to confirm my reservation, but somehow this time I was able to make my reservation and receive a confirmation without any snags. Absolutely happy with no complaints. Thank you!
Thank you for taking the time to leave us a review, Nicholas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was pretty easy to book a room. The differences between the booking and room selection was a bit unclear.
Thank you for taking the time to share your feedback regarding the booking process, Kam. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
No trouble at all. Easy to book. No trouble at all. Easy to book. No trouble at all. Easy to book.
Thank you for taking the time to leave us a review, Howard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
A staff member helped me to arrange an earlier time to access the room.
Thank you for taking the time to leave us a review, Jenny. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Great! Easy date selection. Would have liked the option to reserve two stays at once.
Thank you for taking the time to share your feedback regarding the booking process, John. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Coming to visit our first great granddaughter. Will check you out and let you know after our stay
Thank you for choosing to book with us, Anita. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I could easily find what I was looking for and I could move forward with booking on my first visit.
Thank you for taking the time to leave us a review, Denni. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
We co have stayed here several times it was easy to go b to reservations and click on the dates for the dates we will be staying just follow the prompts and you are booked
Thank you for taking the time to leave a review, Wilbur. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, David. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!