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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I needed assistance with booking an additional day and your staff was very helpful in making the reservation. Thank you.
Thank you for taking the time to share your review with us, Patronila. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
No problem. Simple, not complicated. Like the comparisons.
Thank you for taking the time to leave us a review, Donna. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy website, lots of good info both good and bad. Looking forward to this.
Thank you for taking the time to leave a review, Suzan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy process, all done very fast. Am prepared for vacation
Thank you for your review, Gabriel. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Went pretty smoothly once I figured out everything they needed
Thank you for taking the time to leave us a review, Bonnie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The bed choice we wanted wasnt available when we clicked on it. I dont understand why it shows up and then says it isnt available. Anyway, still a decent system and concise.
Thank you for taking the time to review us and provide feedback, Chris. Your insights are incredibly valuable and greatly appreciated.
Site was easy to navigate, pick a room, see pictures, and book room!
Thank you for taking the time to leave a review, Cheryl. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I've stayed here before and the service was excellent and the room in great condition.
Thank you for choosing to book with us, Yvonne. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thanks, the booking process was easy and quick. Thanks again.
You're welcome! Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I thought I was booking directly with the hotel. I didn't see it mentioned that there was a non-refundable $15.99 booking fee.
Thanks for your review. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Excellent. Will use it again. Customers want ease and convenience which it provides
Thank you for taking the time to leave a review, Neeru. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Reservation was easy to complete-I don't have much experience with online reservations
Thank you for taking the time to leave a review, Elizabeth. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Great site, very easy to navigate and know what you are booking.
Thank you for taking the time to leave a review, Steven. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy! No problems with setting up reservation!
Thank you for your review, Marla. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The reservation process was easy and fast with the reservation confirmation immediate.
Thank you for your review, Sam. Our goal is to provide a booking process that is quick and seamless for our customers. That’s wonderful you received your confirmation promptly. We look forward to your next booking with us!
Easy to use setting up my reservations and getting my confirmation back in a timely manner. Thanks for making it easy to make reservations!
Thank you for taking the time to leave a review, William. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. That’s wonderful you received your confirmation promptly!
Not fond of online res only, prefer to use local phone number. Couldn't find one,, will get it this summer when there to use in future...thanks
Thanks for your review, Brad. We have live agents available 24/7! Please feel free to contact us at 800-434-0564 if you need assistance.
1st time using this and I was very pleased with the experience.
Thank you for leaving a review, Mark! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Googled the motel online and picked the site to make my reservations. Very easy to make the reservations
Thank you for taking the time to leave us a review, Wayne. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Larry. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!