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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super user friendly. Extreme ease on the site, booking was easy
It was easy to make my reservation and fast. I highly recommend using the website.
Thank you for your review, Angella. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay!
Easy, fast, stress free booking. Will use again for next travel booking.
Thank you for taking the time to leave us a review, Robyn! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to book the reservation. Site is well presented and prices are listed clearly.
Thank you for taking the time to leave us a review, Diane. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
It was a good experience. It was a good experience. It was good
Thank you for taking the time to leave us a review, Scott! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy and painless, fast, straight-forward, well-designed.
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The reservation desk was fine. I had no problems with the procedure.,
Thank you for your review, Doris. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Smooth no problem what a great site for booking a reservation great job guys
Thank you for your kind words, Jim. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
The website was very easy to navigate and it was very detailed.
Thank you for taking the time to leave a review, Shala. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Site was easy to navigate and get room booked. Better than talking to reservation call center
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
WAS NOT REAL CLEAR ON THE BATHROOM TUB OR JUST SHOWER. I FINALLY LOOKED AT THE PICTURES OF THE ROOM TO INCLUDE THAT BATHROOM AND IT SHOWED A SHOWER.
Thank you for taking the time to review us and provide feedback, Roberta. Your insights are incredibly valuable and greatly appreciated.
Why was I charged a $15.00 service charge for booking? Why never seen this before maybe I should cancel?
Thanks for your review, William. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
VERY EASY TO NAVIGATE WEBSITE AND MAKE THE RESERVATION. ALL ROOMS WERE DESCRIBED NICELY AND THE AMENITIES WERE LISTED.
Thank you for taking the time to leave a review, Melanie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Excellent.
Don't like having to enter 50 characters though.
Thank you for taking the time to review us and provide feedback, Joe. Your insights are incredibly valuable and greatly appreciated.
Customer service person was very nice and helpful.
I'm having surgery and staying one night before surgery and family is staying the night I'm in ICU, pricing was high, but I needed a room so I didn't have a choice.
Thank you for taking the time to leave us a review, Rhonda. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
It was easy to navigate through the bookings and to make the reservation.
Thank you for taking the time to leave a review, Cindy. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I was able to easily book my room without issues or challenges. Overall a very easy process!
Thank you for taking the time to leave us a review, Mark. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Ok system. Ok use experience l. That's all I have to say...
Thanks for your review, Beatrice. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I used the reservation counter to book stays at three different hotels within the same week. Super-fast process once I identified the hotel I wanted and a simple/quick booking. The reservation desk has very detailed information for the hotels and amenities.
My hotel booking go to site.
Thanks for your review, Ervin. We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
I logged into the website of the hotel. Chose a room and entered my information. Received confirmation within a few minutes.
Thank you for taking the time to leave us a review, Harry! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Richard. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.