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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy and efficient. The choices were clear, and the information was accurate.
Thank you for taking the time to share your feedback regarding the booking process, Michael. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
VERY easy. There is really nothing else to say. Everyone should be using it.
You're welcome! Thanks for your review, Edgar. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very good and rapidly. Have clear description and good prices.
Thank you for taking the time to leave us a review, Julio! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This was an incredibly easy and quick booking experience. Thank you for making it so easy!
You're welcome! Thank you for taking the time to leave us a review, Joy. We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very good……………………………………………………………………………………………………….,,
Thank you for taking the time to leave us a reviewm, Steve! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was fine. It was quick and easy online……….,,,;,;;:::;;;;;;;;;;:: :/; ;;; :/: ;;((()&@&);// :() )$&@)(;-/ :() $&976;($&@9!?,356(())7&8
Thank you for taking the time to leave us a review, KB. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to get around the site and understand what your doing and how to book
Thank you for taking the time to leave us a review, Jakob. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I booked online and it was very easy to complete the process.
Thank you for taking the time to leave us a review, Keith. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was simple and easy so yea I will continue to book hotels online thank you very much
Thank you for taking the time to leave us a review, Evangeline! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use the choices of rooms and options. We have stayed at this hotel before
Thank you for taking the time to leave a review, Cynthia. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Good experience, options were clear and made my choice easy.
Thank you for taking the time to leave us a review, David. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy experience, user friendly website and process. Thank you!
You're welcome! Thanks for your review, Kristin. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was a quick and easy experience, with no problems at all!
Thank you for your review, Jodi. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Was going to phone, but chose online without interruption.
Thanks for your review, Joanne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The format was easy to navigate and had a very logical flow to it.
Thank you for taking the time to leave a review, Richard. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Ok but the phone was busy and it was very fast at the time of the attempt as such
Thank you for taking the time to review us and provide feedback, Marvin. Your insights are incredibly valuable and greatly appreciated.
It was quick and easy to use. It only took minutes to complete and was very user friendly.
Thank you for taking the time to leave a review, Steve. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I found the experience very easy and efficient. Had no problems booking what I wanted.
Thank you for taking the time to share your feedback regarding the booking process, Helen. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Several months ago I reserved room at hotel and no reservation fee. Why reservation fee this time
Thanks for your review, Mike. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jennifer, we truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!