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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The room that I selected and booked online was NOT the room type listed in my email confirmation. I called the toll-free number for assistance to try to resolve the problem, but they claimed that they could not help fix the reservation. It was frustrating! I think I was able to fix the issue with a phone call directly to the hotel, but I guess we'll see when I try to check in next week.
Was a easy booking. Did not struggle to book the room and as well and received my confirmation instantly.
Thank you for taking the time to leave us a review, Xitlaly. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Now you're pissing me off and I won't use you again. Really I need to give you 50 characters, the review portion sucks, if I knew I had to write a novel I would have booked another way
Thank you for taking the time to review us and provide feedback, Jay. Your insights are incredibly valuable and greatly appreciated.
It was easy but I reviewed this when I made the reservation...
Thank you for taking the time to review us and provide feedback, Paola. Your insights are incredibly valuable and greatly appreciated.
Very simple and easy to make reservation. Money credited back if for some reason you must cancel.
Thank you for taking the time to leave us a review, Theodore. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to reserve and looks like rooms are clean.
I had no problems with the reservation.
Thank you for taking the time to leave us a review, Patricia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to accomplish over the computer and nice looking website
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy and fast! Our booking experience was a breeze and it made it very easy to do the reservation
Thank you for your review, Maria. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
A+++++++++++++++++++++++++++++++++++++++++++++++++++
Thank you for leaving a 5-star rating, William! We look forward to your next booking with us!
Great
Convent last minute request. No where's to stay what else to say
Thank you for taking the time to review us and provide feedback, Margaret. Your insights are incredibly valuable and greatly appreciated.
Its simple, fast and to the point when a reservation is made. Its a user friendly site
Thank you for taking the time to leave a review, Joe. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Extremely simple and easy to use. Very quick. That should cover it
Thank you for your review, Michael. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I had nice service. It was very fast service. I would use them again.
Thank you for taking the time to leave us a review, Veronica! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The woman who checked me in was amazingly wonderful at her job. She made me feel welcome and carefree, glad to be there.
Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us.
Very easy. No problem at all. Never had a problem with my previous bookings with this hotel
Thank you for taking the time to leave a review, Paul. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I had to cancel my first reservation as I did not include the children in that reservation. I received the cancellation email. I then did the reservation correctly and received the confirmation via email on it. Thank you for making the navigation of the Reservation Counter.
Thank you for taking the time to leave us a review, Roxanne! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I booked a room and after I got the reservation, I realized I did not include the kids. I cancelled the reservation. I did another reservation with the correct amount of people.
I was very satisfied and easy to navigate through the process.
Thank you for taking the time to leave a review, Catherine. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Fairly seamless but it didn't allow for any discounts. The location is easy to restaurants etc.
Thank you for your review, Amos. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
I was able to get my decision information quickly and in the detail needed, thus able to make a decision and book my reservation in short order 🙃
Thank you for your review, James. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Fast and easy, even a person with limited computer skills can do this.
Thank you for your review, Michael. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bringing this to our attention, Melissa. I will follow up with you about your bed type. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager