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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The booking system was very easy to navigate, the website description and price point were unmatched and the confirmation was a breeze.
Thank you for taking the time to leave us a review, Jose. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Reserving my room was quick and simple. It accommodates all my needs for one night.
Thank you for your review, Chris. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The subject line says it all. The reservation experience was pleasant and fairly quick
Thank you for taking the time to share your feedback regarding the booking process, Joseph. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I'm not happy with the fee and I quite often travel but it will never be done with your service again…the fee totally wiped out any savings, in fact the price is more than other hotels now and I am locked in and can't cancel.
You want a happy customer? Cancel the fee or the whole booking
Thanks for your review and feedback, Helen. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Was easy to find hotel I wanted and to reserve the room I need.
Thank you for taking the time to leave us a review, Rita. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good - the booking was quicker than this feedback.
I was satisfied with the experience until I found I am forced to write a review of at least 50 characters.
Thank you for taking the time to review us and provide feedback, Sherri. Your insights are incredibly valuable and greatly appreciated.
I didn't realize I was using a service--I thought I was booking directly to the hotel's own website. (Now I'm confused)
Thanks for your review, Tee. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us!
First time using Reservation Counter. I would use this service in the future.
Thank you for leaving a review, Virginia! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Was a quick and easily understandable to navigate thru your website.
Thank you for taking the time to leave a review, Lori. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Expeditious reviews and handling. Good service overall this is great.
Thank you for your review, Ivan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy and quick to use, will use again. Got confirmation right away and email text and paper
Thank you for leaving us a review, Deborah! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Reservation was a breeze, once we decided where we wanted to stay! Reservation website was clear and concise.
Thank you for taking the time to leave us a review, Cynthia. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Everything was very easy and professional. I like to use applications that efficient and easy to use.
Thank you for taking the time to share your feedback regarding the booking process, Mary. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
This was first time in engaging this web site. Able to complete reservation fairly easxy.
Thank you for leaving a review, James! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
It was an easy and smooth transaction to book our hotel room for our upcoming trip.
Thank you for taking the time to leave us a review, Tamara. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast and easy. Proficient and very helpful. Excellent service quality was excellent, simplicity was great. Thank you for your help.
Thank you for taking the time to leave us a review, Derrick! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
La experiencia siempre ha sido muy buena. Es mi tercera vez en este hotel y hago la reservación por aqui.
Gracias por reservar con nosotros, Brenda.
My booking went without any glitches and was so efficient and quick!
Thank you for taking the time to leave us a review, Marcia. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I am a returned customer found this reservation procedure give me the opportunity to choose what is convenient to my time and budget, also allows me to see the room
Welcome back! We truly appreciate your decision to book with us again, Salem. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Heather. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.