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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you for choosing to book with us, Kevin. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Ok very easy no place for Hilton Honors discount however. I always book direct as I am a Hilton Honors Member and always stay in Hilton Garden Inns wherever I travel they are great and the food is great
Thanks for your review, Kathryn. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
Could not change the reservation after I realized I selected the wrong dates.
Thanks for bringing this to our attention, Tim. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
Went very well for my first time with this app. The ease of knowing what was avail and at the best price made foe a smooth transaction. All the information was presented first hand and my conformation was in order. My payment with Affirm was a huge factor with closing the transaction. I would highly recommend this action.
Thank you for leaving a review, Larry! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Your site gave me the best rate for my booking. This hotel had everything I was looking for
Thank you for taking the time to leave a review, Mathew. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
This booking site was easy to navigate making finding the right venue, selecting the room type, and booking. The confirmation was fast and accurate making my search and reservation experience a breeze.
Thank you for taking the time to leave us a review, Eileen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Nothing unusual. I had tried to make reservation previously but it wouldn't take at price published, Only after you try the process do you note the dates (well off) didn't change.
Thank you for taking the time to review us and provide feedback, Paris. Your insights are incredibly valuable and greatly appreciated.
The rooms were available and it was a last minute travel, we were able to reserve online without any issues.
Thank you for taking the time to leave us a review, Willard. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I've stayed here several times and always enjoy my stay and the courteous and helpful staff
Thank you for choosing to book with us, Lucille. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to book online, Immediate reservation confirmation.
Thank you for taking the time to leave us a review, Santa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I wish the price they charge would not be 50% more than the advertised price. What unexplained fees will you be charged.
Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Thank you for leaving us a review, Connie! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Excellent and fast service.
Easy to navigate and convenient
Thank you for taking the time to leave us a review, Ginette. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Great experience. Visiting family last minute. Very easy booking and check in with experience and hotel was exactly as expected
Thank you for taking the time to leave us a review, Kimberly. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I was able to book a reservation quickly with no hassle. My experience was great!
Thank you for taking the time to leave us a review, Alan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Thanks for your review, Larry. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Thanks for your review and feedback, Nelda. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
So far so good in making hotel reservation. Haven't gone to hotel as of yet. But I'm sure it will be a great experience
Thank you for choosing to book with us, Glenda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Never tell you about the resort fee! I have proof! Resort fee was nearly double the nightly rate.
Thanks for bringing this to our attention, Paul. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for your review, Cassie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay! We look forward to your next booking!