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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick, convenient. Hassle free, finding an appropriate room was easy.
The price for the room was high considering the benefits for the stay there. A one night stay should not cost over $350.00
Florence, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. Our rates come directly from the hotel and our hotel partners. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Need to speak to a "live" person not a robot...
Easy access to reserve a room, contact information for direct call to hotel.
Thank you for taking the time to leave us a review, Cheryl. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Scrolling the site to find an accessible room in a safe, convenient area was successful.
Thank you for taking the time to leave us a review, Gregg. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I found the online booking easy to do much simpler than a phone call
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was my only option to book this room and resort. It you keep asking me to type more than 50 letters, i will change my review
Thank you for taking the time to share your feedback regarding the booking process, John. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy, fast and conviient, already, and already made future reservations, many different resterants close by.
Thank you for taking the time to share your feedback regarding the booking process, Rachel. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It is Friday and I needed a reservation for Saturday night. Thinking I was calling the actual hotel, they, of course, answered my call right away and tried to book me a room for $60 more in fees! Still not realizing this was not the hotel, they shifted me to another hotel and I booked a room- immediately after hanging up I found out the hotel booked doesn't have an elevator (I was just in an accident and need a elevator) so I called them back immediately- and was put on hold for at least 20+ minutes until someone answered. Turns out, even though I called immediately, they would cancel for a $15 fee but I'd still have to pay for the room and wouldn't give me a refund! The lady I spoke with, Tracy, could not even give me her full name or any employee identifyer, and she didn't know the address of the company she worked for, told me to look it up. I think this is a huge rip off considering I called them back immediately after hanging up from booking the room. The first hotel that I wanted, the rooms were only $139/night, and they quoted me $199 for it! Then the guy (Mark) offered other hotels, which I didn't know anything about. I had NO idea I wasn't speaking with the hotel or hotel chain. What a bad experience, so now I will have to try to figure out how to get to second floor. I would NEVER use this company to book a room anywhere!
We're sorry about your experience, Cathryn. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
It was done in a good and timely manner. The experience was fine.
Thank you for taking the time to leave us a review, Harry! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I accessed easily, the prompts were clear, the system executed quickly and the email confirmation was issued almost immediately
Thank you for taking the time to share your feedback regarding the booking process, Sandra. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Booking was easy and organized and hopefully the stay matches!
Thank you for taking the time to leave us a review, Isaiah. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I am interested in your hospitality. I am keeping in my mind.
Thank you for choosing to book with us, Misook. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I had trouble staying on the hotel site as any mouse click I made took me to third party sites. Give me a good product at a fair price and I will work directly with the vendor which is what I did. I don't trust third party vendors.
Thanks for your review, Charles. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The information when clicking on room info is confusing. Some state free parking others don't. Same with coffee/tea areas etc. I'm not sure if I have free parking. I'm assuming all guests driving cars or trucks won't also have to rent parking space. Or get free tea but pay for parking or vice verss.
Thank you for your review, Rene. We receive our information and photos from the hotels we book for directly and appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
I booked one night on July 12 and that went fine, however I booked 4 nights from August 5 to 9. And I realize I didn't get any confirmation on that booking. I definitely need to know because my friend is wheelchair bound and needs that accessibility room.
Thanks for your review, Margo. I will follow up with you about your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I Would like to Cancel this booking, but I don't know where to go. Your phone number is not valid. I did Not get a receipt.
Thanks for bringing this to our attention, Curtis. I will send you a private message for your information and share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com. --Rachael, Review Manager
Easy to make reservation. Look forward to stay, thank you for making it so simple
Thank you for taking the time to leave us a review, Linda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was all OK thank you very much. I appreciate it. Thank you again thanks again.
You're welcome! Thanks for your review, Michel. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Worked well. Didn't know I was using a specific app just thought I was making a reservation therough the hotel
Thanks for your review, Pamela. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
`I waited on the phone for 10 minutes and never got an answer. So I booked one night for Saturday and was hoping not to have to change rooms on Sunday thru Wednesday for the Naval Academy Conference. Maybe someone can call me back to confirm that.
Thanks for bringing this to our attention, Frank. I will follow up with our escalations team.
--Rachael, Review Manager
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Munir. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!