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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great experience. I have stayed there before also with the same pleasant results
Thank you for taking the time to share your feedback regarding the booking process, Brandy. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The process was quick and easy. I needed to book a room near a training venue that I will be attending in October.
Thank you for your review, Eric. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Everything was handled great. Love the experience. This is asking alot to write so much but I am very pleased
Thank you for taking the time to leave us a review, Rosie. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
It was a very easy process and straight forward. Later I found out that they didn't offer the lowest price.
Thank you for taking the time to share your feedback regarding the booking process, Jay. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for your review, John. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was a very smooth transaction, and I was able to save money!
Thank you for taking the time to leave a review, Ruth. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Thank you for taking the time to leave us a review, David. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations. Thanks for recommending us!
Not happy about my credit card being charged before my stay at hotel.
Thank you for your review, Mark. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rate possible. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
Very quick and easy process. Just give required information and done.
Thank you for taking the time to share your feedback regarding the booking process, Maureen. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy to book a room with this hotel. I hope ny stay is as good as the booking was.
Thank you for taking the time to leave a review, Tahary. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us! Enjoy your stay!
Thank you for taking the time to leave us a review, Sue. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The trip is still a month away and I wanted to reserve without payment. Was no option to do this that I saw.
Thank you for your review, Troy. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rate possible. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
I used it twice on way back I just went to email and clicked book again. Made it easy.
Thank you for taking the time to leave a review, Matt. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
The hardest part was deciding on which place to stay. Once that was decided it was an easy transaction.
Thank you for taking the time to share your feedback regarding the booking process, Amy. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Quick and Easy to use, no issues with sight trying to sell me other things
Thank you for your review, Glen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Not happy: the original quote was lower than the invoice - even tax...
Thank you for taking the time to review us and provide feedback, Frank. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. The grand total is provided on the check-out page before you complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
It was quick and easy first time staying so I'm not sure if the print is good
The room selection process was easy
Thank you for your review, Lisa. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was simple and also to correct and changes that had to be made
Thank you for taking the time to share your feedback regarding the booking process, Fernando. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Excellent, service and a quick response to my request, ultimate decision will come when I arrive at my Hotel.
Thank you for taking the time to leave us a review, Gary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Mark! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!