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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I actually find it weird that I am asked for a quick review and am then asked to make it much longer
Thank you for taking the time to review us and provide feedback, Gary. Your insights are incredibly valuable and greatly appreciated.
Thank you for taking the time to leave a review, Monte. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
The experience was very easy. Thank you for the fast service
You're welcome! Thank you for taking the time to leave a review, Ellen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Short and concise, booking system worked better then most.
Thank you for taking the time to share your feedback regarding the booking process, Jeffrey. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to use site; it was fast and very accurate. I will use Reservation Counter again!
Thank you for taking the time to share your feedback regarding the booking process, William. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! We look forward to your next booking with us!
I wasn't sure if this site was a scam and think it needs some assurance in way of a symbol.
However, it is a smooth transaction.
Thank you for your review, Candace. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Welcome back, Julie! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
Very responsive. I appreciate quick response.
I have never stayed here before. I hope it lives up to the expectation.
Thank you for choosing to book with us, Sandra. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The website was easy to access and navigate and a breeze to book the room.
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was fast and simple,really easy recommend reservation counter to all
Thank you for taking the time to leave us a review, Dougals. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Thanks for recommending us!
Simple and to the point The room choices made it simple to decide
Thank you for taking the time to leave a review, Sandra. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Todd, we truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Making reservations is easy and a confirmation sent to an email quickly
Thank you for leaving us a review, Sandra! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very user friendly and simple. The site is well designed and illustrated.
Thank you for taking the time to leave a review, Pierre. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Your website quickly took me to the booking app. From there it was very user friendly in booking my room
Thank you for taking the time to leave a review, Jeffrey. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
We are planning to attend a wedding party on 11/2. Atlanta is new to us, so we are staying here based on family recommendation. The only questions I have is with being offered a discount for AARP new membership but nothing about existing members, little information about tourist destinations and any issues with early check-in as our flight arrives early.
Thank you for taking the time to review us and provide feedback, Roger. Your insights are incredibly valuable and greatly appreciated. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you would like an early check-in, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
My reservation was handled very professionally and efficiently
Thank you for taking the time to leave us a review, Lorraine. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Very easy to book hotel and lock in dates
No issues were found and all good
Thank you for taking the time to share your feedback regarding the booking process, Thomas. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Excellent website very easy to use easy to get what you want.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Allan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!