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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This will be the 4th year we have stayed at this Hotel and we absolutely love it.
It was very easy for me to book here, and I immediately received the confirmation so I could print it out. Thank you.
Thank you for leaving us a review, Jenny! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Thank you for taking the time to leave us a review, Adam. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was a very easy booking experience and was easy to navigate the website
Thank you for taking the time to leave a review, Diedra. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
In searching for a room for a weekend a year away, we were able to find what felt like a needle in a haystack. Once we made it to their site, we found a room, booked it and that was it!
Easy to get around on the site.
Thank you for taking the time to leave us a review, Jill. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was so easy to use ur app and understanding.Please keep up the good work
Thank you for your kind words, Joseph. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
I booked per price on the internet. 141.75 was what I got receipt from hotel for. Credit card was over 200 charge. Will never book like this again.
Thank you for bringing this to our attention, Reba. We receive our rates from the hotel directly and do not have the ability to modify or change these rates. It appears the hotel supplied you a rate different from the one that they provided us. The contracted rate was agreed upon at the time of booking. Because your reservation was booked with us and not through the hotel directly, we are contractually bound to adhere to the rate agreed upon at booking. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy, breezy, awesome, thanks, thanks, thanks, thanks. Thanks.
You're welcome! Thanks for your review, KC. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to book. Easy to navigate.
Great experience. Web site looks great.
Thank you for taking the time to leave us a review, Christy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was very easy We have stayed here before. Enjoyed the breakfast.
Thank you for your review, JoEllen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to share your feedback regarding the booking process, Maria. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The internet site was easy to use. It provided all the information that I needed and booking was fast & easy.
Thank you for taking the time to leave a review, Janet. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Site was easy to use and feedback/confirmation was quick - See the "Title" comment.
Thank you for taking the time to leave us a review, Jim. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I'm canceling the reservation that I paid the $16.99 privilege to do so. When I attempted this through email confirmation I was denied cancellation. Please advise.
Thanks for bringing this to our attention, Mary. I will send you a private message and follow up with you about this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
When I was looking for a room I picked a junior suite which I thought had 2 queen beds and a sofa. When my confirmation came it said 1 bed. Not what I expected.
Thanks for bringing this to our attention, Ashley. We apologize for any confusion. I will send you a private message and follow up with you about this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very user friendly and easy to make the reservation. Pictures and descriptions were helpful.
Thank you for taking the time to leave a review, Jane. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was easy and quick to make reservations a friend recommended it.
Thank you for your review, Dorothy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Everything was great. I even called a few times The front desk people were kind and helpful.
Thank you for taking the time to share your feedback regarding the booking process, Angie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Overall site was ok. However, it was not clear that the information boxs for the arrival and departure dates could be charged
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Fast and Easy and the process didn't give me any problems or issues!
Thank you for your review, Anthony. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Kristi. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!