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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was easy to manage instruction was very easy to follow
Minimum wait time
Website was easy and quick to navigate. I appreciate being able to quickly locate the Holiday Inn Express near the intended business location I plan to visit.
Thank you for taking the time to leave a review, David. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
You're welcome! Thanks for your review, Bias. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Simple process, no hang ups, no delay in confirmation receipt
Thanks
Thank you for taking the time to leave us a review, Nathan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The info presented was helpful and the site was easy to navigate my reservation. Thank you.
Thank you for taking the time to leave a review, Pamela. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Thank you for taking the time to leave us a review, Paul! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick & Efficient platform! Everything was easily located.
Thank you for your review, Stephanie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
So easy. Pick dates, travelers, room. Click
Payment info click & done
Literally that easy
Got the email as soon as I finished clicking. Got a text too. Very easy
Thank you for taking the time to leave a review, Lisa. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I love staying at this hotel because of its location and affordable pricing.
Thank you for choosing to book with us, Vidyanand. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I tried to cancel my reservation, but the site isn't working and would not allow me to cancel. I'm still waiting for a call back.
Thanks for bringing this to our attention, Dana. We apologize for any inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It was a very easy process. I was able to book my reservation myself.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
You were recommended by a friend for a simple, clean, safe place and at a reasonable price.
Thank you for taking the time to share your feedback regarding the booking process, Donna. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The on-line reservation system worked great. Very efficient, very fast.
Thank you for taking the time to leave us a review, Thomas. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very good--the website was very easy to use...we are probably going to have lunch at the Inn and would like to be by Stewarts if possible.
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I was very satisfied with my booking experience with Reservation Counter. Simple and straightforward, I navigated through easily and completed the booking in just a few minutes. And equally as important, I got a great rate. Count me as a satisfied customer.
Thank you for taking the time to leave us a review, Myles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Questioning of the availability of a lower rate King Room only to be to be rejected at the time of payment "occurred during my logon" that the rooms were all sold out exactly at that time.
I had to start over at a higher room rate!
Thank you for your review, Thomas. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Very efficient - thank you for this service. My reservation went very smoothly
Thank you for taking the time to leave us a review, Dennis. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for your review, Linda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great Service, and easy to do this online. The confirmation was delivered to my phone within a few moments
Thank you for taking the time to leave us a review, Elizabeth. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
No grandchild around to help me so it took me a bit longer to complete the reservation form! Finally finished. Now, I can relax. Ha!
Thank you for choosing to book with us, Donalyn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Yvonne. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!