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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This company is fraudulent. They have taken money from, refused a refund, do not respond to emails and have lied to my face multiple times. This company is corrupt. DO NOT USE. I promise you I am saving you a lot of trouble.
There are many reservation sites that you can use - please... for the sake of your bank account, use someone else.
I'm sure they have plenty of legal stuff that says I agreed to it, but I didn't even realize I wasn't booking with Marriott directly until I needed to add my Marriott frequent traveler number. My trip was then cancelled the next day (still 3 days before my trip) so I cancelled it and they are charging me $200. I called, and they did not give one care about it.
By the way, their hold music is the worst too. Just gets louder and louder and noisier. It felt like a way to make me hang up.
DO NOT USE THIS COMPANY!
Thanks for bringing this to our attention, Mike. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I was charged the same price as Hampden Inn for a broken down no brand motel. The off the street price was $83. Reservation Counter charged me $127 with no recourse for a cancelation despite a deceptive discription. Look at the BBB reviews that can't be manipulated for the real story. Fair warning to all.
Thank you for your review and sharing your experience, James. We receive our information and rates from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com. --Rachael, Review Manage
After making a reservation for the wrong dates and contacting the site immediately - they had no mercy. I had to pay full price from my error. They would not even allow me to change the dates. Thinking I was on the Hampton website, the system tricked me and checked me out with this ReservationCounter.com. I knew immediately I was screwed. Those thoughts came true as soon as I realized I had made a mistake. I spoke to the person that answered the phone and to their supervisor to no avail. So much for customer service. I WILL NEVER USE THIS SERVICE AGAIN.
I'm sorry about your experience, Jennifer. Thanks for bringing this to our attention. I will send you an email for your information so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I received quick, competent service - thank you very, very, very much
Thanks for your review, Nancy. We love providing excellent service to our customers!
It was very easy to book my room showed good pictures of the pool area and all the different part of the casino and the actual rooms i would be able to get
Thank you for your review, Erica. We are happy the booking process was easy!
Was able to quickly find the dates and hotel we wanted
Thanks for your review of the booking process, Robert.
There is a $15 fee for this service which I was not aware of
Thanks for your review and feedback, William. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It was a good experience. The application was ussr friendly.
Thank you for your review, Roy. We want our customers to have the best experience possible.
It was very easy to book a room on this website. Thank you
You're welcome! Thanks for your review, Jennifer!
A great experience and highly recommend. I was helped out and extremely appreciated the professionalism that was displayed.
Thanks for your kind words, Miguel. We love providing excellent service to our customers.
I was able to make my reservation easily on line. I will be coming to Fairview Heights/O'Fallon for a funeral of a family member. The hotel is situated for easy access to my family.
Thank you for your review, Brenda. We are happy the booking process was easy!
Didn't have an experience, someone else booked for me.
Thanks for your review, Steve.
Seems like a fairly efficient system. I will learn more when I use the reservation to check in and get my bill.
Thanks for your review, Edward!
Nice person to speak with, Efficient and was helpful in making arrangements for my stay.
Thank you for your review, Mary. We are happy you had a good experience!
Always love staying at choice hotels. The staff is always very cordial!
Thanks for your review, Kenny! We hope you enjoy your stay!
Quick and easy. Hopefully, everything will go well at check-in.
Thank you for your review, Carol. We hope all of our customers have a QUICK and EASY booking experience!
This online booking and confirmation experience has been extremely easy to use and very convenient. Being able to check this off as done is great.
Thank you for your review, Ruth. We are happy you had a good experience!
Clean Hotel rooms, good space and free breakfast included, price with in reach
Thanks for your review, Issa!
Quick and easy to make the reservation. However, this is annoying.
Thanks for your review, John!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry about your experience. Vanessa. We want our customers to have the best experience possible when booking travel with us. I will send you an email for your information and share your feedback with our customer service manager. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager