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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to book on line, had the room available that I wanted, price was reasonable.
It was very user-friendly and easy to navigate. From selecting a date to the number of people and availability and pricing, it was definitely one of the easiest sites to navigate when booking a hotel.
Thanks for your review, Dolca. We are happy you had a good experience using our website.
Everything was done online and received my booking by email
Thanks for your review, Louann. We are happy you had a good experience using our website.
Very well organized website! I will recommend to my friends and family.
Thanks for your review, Steven. We are happy you had a good experience using our website.
The Reservation Counter was easy to use and gave complete information needed to make the reservation.
Thanks for your review, Roxanne!
Can't book directly any longer w hotels. Another price gouging item.
Thank you for your review and feedback, Su. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Website very easy to navigate and easy to book a room at the hotel I was interested in and the best price I found.
Thanks for your review, Mabel. Our goal is to provide our customers with the best rates possible.
I think doing a reservation on line is user friendly.
Thanks for your review, Sharon. We are happy you had a good experience using our website.
I made a mistake and entered a 1 night stay. I got on the phone and tried to fix it and I was kept on hold for close to an hour. I will never use this service again. This was a trap and I should have contacted the hotel directly.
I'm sorry about your experience, Richard. Thanks for bringing this to our attention. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
My reservation was easy and clear got a good price and detailed instructions and informations. Very satisfied.
Thanks for your review, Kenny. Our goal is to provide our customers with the best rates possible.
Beware! Do not use this Company!
Too bad there isn't negative stars available to choose!
You will be overcharged for the same room that you can book from the hotel website!
We were on a work trip and finished earlier than expected. We called to see if we could cancel the last day of a 3 day reservation, and was told "NO" after holding for 41 minutes! We were told that the last day to change anything was on Aug. 24th. We booked on Aug 21st, for 5 days 2 in one town and 3 in another town.We did not get to the job site until Aug 28th. The job is ending early, so we do not need the last night reservation.
So how are we supposed to know by the 24th that we needed to cancel, if the job didn't start until the 28th?
The phone number for this 3rd party is "conveniently" located next to the hotel information, on the website.
Please make sure that you do not make the same mistake we made. We will NEVER use this "service" again!
Thanks for bringing this to our attention, Linda. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
You must fully disclose all fees before the customer booking.
Thanks for your review and feedback, James. We will do our best to improve. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
My reservation confirmation did not match with what the front desk had. As a manager, I had 3 room reservations for myself and 2 staff. The front desk acknowledged the discrepancy but frustrating as some arrived before I did.
Thanks for your review, Ray. I’m sorry you had some issues with your reservation confirmation. We will look into your situation further. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I accidentally double booked the room. I contacted your represenative this morning, and was told it was nonrefundable. I will be contacting your Attorney Generals office as well as your Better Business Bureau.
Thanks for bringing this to our attention, Richard. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Pleasant experience. The website was easy to navigate.
Thanks for your review, John. We are happy you had a good experience using our website.
The room type I was looking for was not listed, so I chose the closest description.
Thanks for your review and feedback, Janet.
I am not a computer person and this sight was easy to work with.
Thanks for your review, Merle. We are happy you had a good experience using our website.
I am not a computer person and this sight was easy to work with.
Thanks for your review, Merle. We are happy you had a good experience using our website.
Online booking went smoothly and took hardly any time at all.
Looking forward to our trip to NOLA!
Thank you for your review, Renelle. We are happy the booking process was easy!
It was good and prompt and helpful. We liked the process
Thank you for your review, Hans. We are happy you had a good experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Penny. Our goal is to provide our customers with the best rates possible and a pleasant booking experience.