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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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No problem at all everything thing went well with setting up my reservation. Can't wait to get down to ocean city
It all went well...thank you...it was amazing...am so happy
Thank you for your review, Linda. We want you to have the best experience possible booking with us!
The fact that you offer Affirm was the whole reason I booked with you today!Thank you!
You're welcome! Thanks for booking with us, Surina-Marie!
No issues - but just made a reservation. No services yet.
Thanks for your review, Evelyn. Please let us know how we can make your booking experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very nice people. Very helpful to book rooms. Very responsive
Thank you for your review, Jeff. We are happy you had a good experience!
Intuitive site, detailed information, secure payment options.
Thank you for your review, Connie. We want you to have the best experience possible booking with us!
Simple and easy to reserve a room through this website.
Thanks for your review, Joseph. We are happy you had a good experience using our website.
Not good. For some reason I was unable to redo my reservation which is why I'm giving a bad review.
Thank you for your review and sharing your experience, Hal. We're sorry you had some trouble with our reservation process. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Excente servicio via internet. Facil y coveniente a la hora de recibir una reserva
Thanks for booking with us, Eli!
Making a reservation seemed quick and simple. I was satisfied with the process.
Thank you for your review, Dan. We want you to have the best experience possible booking with us!
I was looking for a hotel that was already sold out on many platform but here they still had a few. Easy to find and pay so overall very good experience.
Thank you for your review, Marek. We are happy you had a good experience!
All good. He was very friendly and responsive to my needs
Thanks for your review, David. We are happy one of our representatives was able to assist you and provide excellent service!
Easy to do. Not very computer savvy but website was easy to follow
Thanks for your review, Lindy. We are happy you had a good experience using our website.
Very easy to book; love staying at the Hampton Inns.
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Easier than the old system accessibility, not confusing.
Thanks for booking with us, Chris. We hope you enjoy your stay!
They confirmed my appointment very quickly after my reservation was made.
Thanks for your review, Sydney! That’s great you received your confirmation in a timely manner!
Very efficient. No problems or issues. Will use again in the future. Love staying at Holiday Inn Express.
Thanks for booking with us, Trish. We hope you enjoy your stay!
Once I found a room I wanted to book it was easier. We have booked this resort before. It is one of our favorites
Thank you for your review and sharing your experience, Pat. We're sorry you had some trouble with our website. Thanks for your feedback!
It was easy to follow the steps to book our room. Hope everything goes right when we check in.
Thank you for your review, Sandra. We are happy the booking process was easy!
Very easy to book online, website easy to navigate
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Carol. We hope you enjoy your stay!