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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was able togo on line, put my dates in, pick the type of room, and enter all my pertinent information to make my reservation.
Thanks for your review. We are happy you had a good experience booking online.
My experience was quick and easy. I have always been impressed with your customer service.
Thanks for your review, Brenda. We love providing excellent service to our customers.
Booked a reservation. When I got my confirmation it had the wrong dates for reservation. Wanted to cancel and book again with correct dates. Could not cancel without losing money. I was just gonna cancel and turn around a rebook with correct dates! HELP!
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
User friendly. Would recommend this site to family and friends.
Thanks for your review, Carolyn. We are happy you had a good experience using our website.
Fast & easy to book, there were no issues while using this site. I would use it again.
Thanks for your review, Greg. We are happy you had a good experience using our website.
It was easy to navigate and book the days I requested with prompt email reply of confirmation
Thanks for your review, Charlene. We are happy you had a good experience using our website.
Easy to use friendly reminder thank you so much for your help
Thank you for your review, Karen. We are happy you had a good experience!
The deal were amazing and perfect process to book my hotel, without any issues. It
Thanks for your review, Henry. Our goal is to provide our customers with the best rates possible.
Easy to book a reservation. Great customer service
Thanks for your review, Arona. We love providing excellent service to our customers.
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Thanks for the 5-star rating, Suki!
The 30% in Fees and taxes not shown without hunting for it.
Thanks for your review and feedback, Robert.
Easy to use. But a few too many messages and pop ups.
Thanks for your review, Richard. We are happy our website was easy to use!
I had no problems when making my reservations. Looking forward to our stay.
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
Easy interface, the website is great and was able to book my room easy and efficiently.
Thanks for your review, Pedro. We are happy you had a good experience using our website.
Very easy to use very good client experience, others should model this
Thanks for your review, Joseph. We are happy our website was easy to use!
Appreciative of the speed and simple reservation confirmation
You're welcome! Thanks for booking with us, Donya!
Very good, room and care was very basic but efficient
Thanks for your review of the booking process, Kamran.
Online reservations are the way to make your reservations. Website is very user friendly. Quick and easy with the Gunter Hotel sending our confirmation immediately!
Thank you for your review, Anne. We are happy you had a good experience. That’s great you received your confirmation in a timely manner!
Sorry my English is not enough to right but always happy go there
Thanks for booking with us, Behnaz. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Carey. We are happy the booking process was easy!