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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent. I was super easy to identify the hotel.
Quick and easy to booking. No issues. Would definitely recommend.
Thank you for your review, Anamaria. We hope all of our customers have a QUICK and EASY booking experience!
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Thanks for the 5-star rating, Randall!
Overall good however, I think some of the live service representatives need more training.
Thanks for your review, Debra. We are happy you had a good experience booking online. Thanks for your feedback so we can improve. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Awesome experience through means of online reservation.
Thanks for your review, Doni. We are happy you had a good experience booking online.
I found the process easy to follow. I usually don't use online reservations but did this time and I wasn't disappointed.
Thanks for your review, John. We are happy you had a good experience booking online.
Reservations went well. I'd like to see how the visit goes before providing additional feedback.
Thanks for booking with us, Tracy. We hope you enjoy your stay!
My issue was well received and handled in a very timely manner
Thank you for your review, Tony. We are happy you had a good experience!
If you want to be helpful then don't mandate that people perform for you. (number of characters)
Thanks for booking with us, David!
Quick and easy yes I would highly recommend a friend to use this service
Thanks for your review, Pasquale. We love providing excellent service to our customers.
Honestly. Everyone in the country is automatically being asked to review every single transaction regardless of what it is. I trust that results in a better world but in the day to day routine of living this is just more of a nuisance
Thanks for taking time to rate and review your booking experience, Stewart. We appreciate your feedback.
No problems reserving room; however was very surprised at service fee add-on when paying.
Thank you for your review, James. We are happy the booking process was easy!
Good served it's purpose served it's purpose served it's purpose
Thanks for your review, Christine. Please let us know how we can make your booking experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easy to use site and the reservation was made in under a minute!
Thank you for your review, Jason. We hope all of our customers have a QUICK and EASY booking experience!
Very good service online and I am.not very computer savvy.
Thanks for your review, Margaret. We are happy you had a good experience booking online.
Easy to schedule and navigate your website. I was given several types of rooms to choose from.
Thanks for your review, Cynthia. We are happy you had a good experience using our website.
The process Quick and easy. I didn't specifically choose the Reservation Counter. I stayed at this hotel because I have stayed at it previously.
Thank you for your review, David. We hope all of our customers have a QUICK and EASY booking experience!
Excellent experience and hoping for the best time possible.
Thank you for your review, Fredrick. We want you to have the best experience possible booking with us!
It was difficult to hear the agent as there was a lot of noise in her background area (people speaking loudly).
Walsh, we're sorry you had some difficulty hearing our agent. Thank you for your feedback so we can improve.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jose. We are happy the booking process was easy!