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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The call center was great. All all information for our group rate and got be booked with the best rate
Good experience, easy to use, very accommodating love it
Thank you for your review, David. We want you to have the best experience possible booking with us!
It couldn't have been easier! It took me less than 5 minutes to reserve my room.
Thank you for your review, William. We are happy the booking process was easy!
Quick, easy reservations over the website. Nicely organized.Bill
Thanks for your review, Bill. We are happy you had a good experience using our website.
Easy to select a reservation and photos were appreciated
Thank you for your review, Laura. We are happy the booking process was easy!
Good service experience, easy to book and finalized closing the loop sending the email booking confirmation.
Thank you for your review, Paulo. We are happy the booking process was easy!
More expensive than other hotel booking sites for the same room discovered after the booking was made.
Thanks for booking with us, Bill. We appreciate your feedback.
Very pleased with the service as I stay there every year
Thanks for booking with us, Jason. We hope you enjoy your stay!
I haven't been there you. I'll give u my beautiful review after wards
You're welcome! Thanks for booking with us, Jonathan!
Easy access in everything, user friendly and almost easy steps for everything. Hope it's the same on the actual stay.
Thanks for your review, Gladys. We are happy you had a good experience using our website.
Site worked with out much hassle. It was pretty stable and let me do what I needed to
Thanks for your review, Stephen. We are happy you had a good experience using our website.
Booking was easy and accurate. I like the follow up email to confirm confirmation. Been here before and will continue to visit. Very pleasant staff at check in. Top notch experience! 5 stars.
Thank you for your review, James. We are happy the booking process was easy!
I stayed at this facility once before and it was a pleasant experience,
Thanks for booking with us, Rose. We hope you enjoy your stay!
I booked on line so it was easy. Silly to ask for a review for self service
Julie, thank you for your review and taking time to rate your online experience. We are happy the booking process was easy!
Your website would not let me cancel a reservation I made in error. I had to call reservations by phone to straighten things out.
Thank you for your review and sharing your experience, James. We're sorry you had some trouble with our website. I will look into this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
WE always stay here when we are in town visiting friends and family, best place ever
Thanks for booking with us, Carol. We hope you enjoy your stay!
Business trip to visit a local company to review safety and improvements.
Thank you for your review, Jerry. We are happy you had a good experience!
Seems easy and efficient, very professional, and quick
Thanks for your review of the booking process, Holly.
Simple easy online booking - confirmation email within minutes
Thanks for your review, Thom! That’s great you received your confirmation in a timely manner!
Easy to make a reservation and navigate through the page
You're welcome! Thanks for booking with us, Monir!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, James. We are happy you had a good experience!